Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Roamright travel insurance reviews.

Learn more about RoamRight.

Customers rated RoamRight
4.61 out of 5
1,881
ratings and reviews
97%
recommended
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Cruise
Filed claim
RoamRight Essential
This is the second time we have used insuremytrip.com; however, first time with RoamRight. The customer service representative that we utilized was outstanding, and furnished information about what the various parts of the policies covered. I wish I remembered her name! We were so impressed by her knowledge and customer service that we referred our friends, specifically, to her. Of course the true test of how good the insurance is, occurs when you have a claim. Thankfully, we have not needed to file a claim (knock on wood!)
Harry M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
RoamRight Preferred
I won't travel without insurance and must have a policy that includes pre-existing conditions but travel insurance is so very expensive.
Patricia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Preferred
If you want a plan that covers you when things go wrong, this is NOT THE ONE. RoamRight refused compensation of any kind when we missed our connection (foreign port of entry) due to an extremely long line in immigration. This was absolutely not of our making. The airline refused to accommodate, cancelled the remainder of our tickets and left us stuck having to buy new tickets for onward travel. You would think this situation is PRECISELY what trip insurance is for, but if you purchased RoamRIght you would be mistaken. RoamRight has disclaimed all responsibility and paid out $0. DO NOT USE.
Pavel B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for taking the time to reach out to us.

    When adjudicating claims, we are bound by the terms of the policy. The situation described is not a covered reason for Trip Interruption as defined by the policy.

    If you have any further questions about your claim, please do not hesitate to contact our customer service team at 855-762-6252.

    Regards,
    The RoamRight Team
    Jul 11,2018
RoamRight Essential
When I travel, I am looking mostly for medical insurance in case of accident.
Todd T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
RoamRight Essential
I did not need to file a claim and can not rate this insurance accurately. Fortunately, the plan was not too expensive for some peace of mind by having this insurance plan during our trip overseas
Norman L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
Had to cancel my travel plans because of the illness of my wife. The lady whose home we rent from was nice enough to refund our rent money. I called to cancel my insurance and was told that it could not be refunded.To me this is not good customer service and I will seek another company next year.
James C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Essential
You have to be quite detail oriented to find the right plan and that in turn kind of defeats the whole purpose of this service. In fact, it can actually do more damage thinking you've found the right thing. As someone who faced a emergency family situation (adopting a child), I was left in the dark. It's not technically in the plan coverage unless you got the 'fortuitous event' added plan coverage (not the Essential) so would have had to explore the legal language ahead of time. In short, maybe i needed to do more research on my end, but the service's goal is to simplify the experience which it did at great cost to me.
Joshua D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for taking the time to leave a review.

    Before purchasing a travel insurance plan, we advise for travelers to review the policy documents to ensure that they are getting the coverage they need. With the plan you purchased, the situation you described is not a covered reason for trip cancellation.

    If you have any further questions, you can contact our claims department at claims@roamright.com or at 855-762-6252.

    Regards,
    The RoamRight Team
    Jul 03,2018
The trip included a
tour
RoamRight Preferred
Keep in mind, a plan is only as good as the service provided WHEN a claim is filed. Things were great on the sales front-end and fortunately, I didn’t have to experience the back-end process! Trip was great without a problem!! Will keep using your service for upcoming travel!!
JOHN J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
RoamRight Essential
It is hard to rate a plan when you never have to use it. Your company has many options for us to choose from. It is up to us to select what we think is best. We have no idea how difficult it would be to collect if we had a problem.
Robert H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
RoamRight Essential
It was very reassuring to know that in the event of an unfortunate accident, my family and I were covered. The affordable rates your company offers will lead me back each time I travel.
KeAndrea J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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