Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers rated RoamRight
4.61 out of 5
1,670
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
tour
RoamRight Essential
It was a very good plan and I will use again
Sylvia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We hope you keep us in mind when you're planning your next trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
The trip included a
cruise
tour
RoamRight Essential
Filing the claim was straightforward and uncomplicated. The supporting documents requested were reasonable and easy for us to provide. The reimbursement was timely and exactly what it was supposed to be.
martin t. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear that you were satisfied with our claims process. We hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
RoamRight Essential
Since we were fortunate, and had no problems on our trip, it is hard to rate the service. We were traveling with our whole family (6 adults and 3 children under 7), so there were things (job problems, illnesses, etc.) that could have caused us to cancel. Given that the costs for non-refundable items were high, this insurance was worth the peasce of mind it gave us.
Dean S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear all went well for you and your entire traveling group! We hope you keep us in mind it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
RoamRight Essential
never used, but was at the right price.
Jayant K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. Keep us in mind when it's time for you to plan for your next trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
RoamRight Preferred
Did this at the last minute because I forgot, it was quick and easy and gave me immediate peace of mind. Worth every penny!
Barbara M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are glad you remembered travel insurance! Don't forget us the next time you plan a trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
The trip included a
tour
RoamRight Preferred
Our claim for a missed airline connection was processed very efficiently and was completed within 9 days.

We followed the RoamRight letter which listed the documentation they required to properly review and process our claim. We also attached additional documentation, then grouped and listed all the documents to make it easier for the claim processor to find all the requested information.

My hats off to Roam Right and especially to the claim processor. Very good and very efficient job.
Marvin A. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. And thank you for taking the time to make our claims processor's job a bit easier. We truly appreciate it. We hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
RoamRight Essential
Plan was reasonably priced and covered the concerns we had. We did not have to file a claim.
Lawrence R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time for your next trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
The trip included a
cruise
RoamRight Essential
Thank goodness we didn't have to file a claim, but we were glad to have the peace of mind knowing that we were covered in case we had a problem. I will definitely use Insure My Trip again. Thanks!
Debra Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We here at RoamRight are happy to hear your trip went well, and we look forward to helping protect your future trips.

    Regards,
    The RoamRight Team
    Jul 14,2017
The trip included a
tour
RoamRight Essential
I'm very happy I purchased travel insurance. We were traveling to countries that were experiencing an increase in terror attacks and I was nervous we would need to cancel. Policy prices were very reasonable and coverage was what we hoped for. I did not have any claims this time. I will buy from this company again. The price was well worth the peace of mind it gave me.
Sharon M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect all your future trips.

    Regards,
    The RoamRight Team
    Jul 14,2017
RoamRight Essential
I will never insure with this company again. Have purchased several trip policies and made one claim this year due to illness. Always had to call in to find out the status. Took forever. We site showing status is worthless. They denied the claim according to what isn't covered obviously hidden in their 34 page policy. Customer service was not helpful every time I called. Like pulling teeth to get information.
Lillian T. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback. We are sorry to hear about your frustrating claim experience. We have forwarded this information on to RoamRight.

    We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Jun 20,2017
  • Vicki Zidwick
    RoamRight
    Photo
    Traveler,

    Thank you for taking the time to reach out to us. As explained in more detail in the denial letter, your claim was denied based on the terms of the policy and the circumstances of the claim. If you have any additional information that you feel would affect our claim decision, or if you have any further questions about your claim, feel free to contact the claims department at claims@roamright.com or at 855-762-6252.

    Regards,
    The RoamRight Team
    Jun 20,2017
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.70)
  2. IMT Services
    (4.68)
  3. Nationwide
    (4.64)
  4. MedjetAssist
    (4.62)
  5. MEDEX
    (4.61)
  1. GeoBlue
    (4.67)
  2. IMT Services
    (4.63)
  3. Berkshire Hathaway Travel Protection
    (4.54)
  4. Allianz Global Assistance
    (4.53)
  5. Crum & Forster - Travel Insured International
    (4.53)