Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers rated RoamRight
4.61 out of 5
1,318
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
tour
RoamRight Preferred
It was comforting for me to have travel insurance in the event of a problem.
Walter G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We agree -- travel insurance is one of those "nice to haves!" We look forward to being your peace of mind for future trips, as well.

    Regards,
    The RoamRight Team
    May 15,2017
The trip included a
cruise
RoamRight Preferred
Did not need to file a claim, so not a real test of your service.
John P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for taking the time to leave a review. We hope through your purchase process and services before and during your trip that you felt confident in our dedication to ensuring all our travelers are protected. It is even true in the event of claims! We hope you had a nice trip and that you look to us when it is time for the next one.

    Regards,
    The RoamRight Team
    May 15,2017
The trip included a
cruise
tour
RoamRight Essential
Didn't need to use, thankfully.
GERALD W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    We are happy to hear your trip went well, and we look forward to protecting any future trips.

    Regards,
    The RoamRight Team
    May 15,2017
The trip included a
tour
RoamRight Essential
Did not use the coverage, so hard to rate something we didn't use, but good to know we had it, should we have needed it.
Wanda H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. Sometimes that peace of mind is worth the world for travelers! We hope to help protect your next trip soon!

    Regards,
    The RoamRight Team
    May 15,2017
The trip included a
tour
RoamRight Essential
Plan costs reasonable compared with others. Never had to use it so no comment as to filing claim.
Teresita B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    We are glad to hear your trip went well, and we look forward to having the opportunity to protect any of your future trips.

    Regards,
    The RoamRight Team
    May 15,2017
RoamRight Preferred
It served its purpose. No basis for evaluation since we did not need to use it - which is just fine.
Marc L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are glad to hear your trip went well, and we look forward to protecting any future trips!

    Regards,
    The RoamRight Team
    May 15,2017
The trip included a
tour
RoamRight Essential
our trip was cancelled because of snow blizzard on March 14. it took several phone calls and emails to get situation resolved.
Raymonde M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
RoamRight Preferred
CUSTOMER SERVICE IS EXCELLENT AND VERY KNOWLEDGEABLE.

THANK YOU
RUBEN O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
I always purchased plan from your company but this time my flight was delayed for 3 hours and with this plan we were not compensate at all even was no food voucher meaning not cover by you not cover by flight company.
Yevgeniy V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are pleased to see that you would continue to recommend the RoamRight Essential plan to your family and friends. However, the Travel Delay coverage provided under your policy would only "reimburse You for covered expenses on a one-time basis, up to the maximum shown on Your Confirmation of Benefits, if You are delayed en route to or from the Trip for twelve (12) or more hours due to a defined Hazard." Since you did indicate that your flight was delayed for only 3 hours, there would be no compensation for Travel Delay under this policy.
    Apr 28,2017
    • Vicki Zidwick
      RoamRight
      Photo
      Thank you for taking the time to reach out to us and for being a frequent RoamRight traveler.

      As detailed in the description of coverage for the Essential plan, benefits for trip delay are triggered after a delay of 12 hours or more. As you indicated, your delay was only 3 hours.

      If you have any further questions please feel free to contact our claims department at claims@roamright.com or by phone at 855-762-6252.

      Regards,
      The RoamRight Team
      May 03,2017
RoamRight Preferred
BE WARNED! This company does not follow through to do their part. I missed a flight in February due to snow and sleet and traffic that backed up due to that. Roam Right did not pay my claim after losing a full day of my vacation because it doesn't meet the standard of a "Hazard." Well, what is an appropriate hazard. This was exactly the reason I got insurance. So beware this is not an ethical company.
Tetty G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for this review but your fellow travelers should be aware that RoamRight is an ethical company, but it does bring up a very important point on coverage. Travel insurance plans are "named peril" policies which means that the reason for your Travel Delay claim must be due to a "hazard" listed in the policy. Your RoamRight Preferred plan states that “Hazard means: a) Any delay of a Common Carrier (including Inclement Weather); b) Any delay by a traffic accident en route to a departure, in which You or Your Traveling Companion is directly or not directly involved; c) Any delay due to lost or stolen passports, travel documents or money, quarantine, hijacking, unannounced Strike, Natural Disaster."

    In the future, we encourage you to call InsureMyTrip prior to purchasing a policy to review your coverage options. You should also be aware that you may read through your certificates which are available on our website for all quotes. Keep in mind that plans may differ in coverage from plan to plan and state to state.
    Apr 28,2017
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for taking the time to reach out to us. According to your description of coverage, traffic caused by inclement weather is not a defined hazard for trip delay coverage.

    A hazard, as outlined by the description of coverage, would include a delay of a common carrier (airline, cruise line, etc.) due to inclement weather, if you are involved in a traffic accident enroute to a departure, or delays caused by lost or stolen travel documents, quarantines, hijackings, unannounced strikes, or a natural disaster.
    Your claim was adjudicated pursuant to the terms of the policy and we therefore object to your mischaracterization of our company.

    If you would like further clarification on our trip delay coverage and the defined hazards, please feel free to contact our claims department at claims@roamright.com or by phone at 855-762-6252.

    Regards,
    The RoamRight Team
    May 03,2017
Show reviews per page.

Top 5 Providers

  1. Berkshire Hathaway Travel Protection
    (4.83)
  2. GeoBlue
    (4.70)
  3. IMT Services
    (4.69)
  4. Nationwide
    (4.64)
  5. Medjet Assist
    (4.61)
  1. RSA Insurance
    (5.00)
  2. Berkshire Hathaway Travel Protection
    (4.88)
  3. GeoBlue
    (4.70)
  4. IMT Services
    (4.60)
  5. Travelex
    (4.60)