Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers rated RoamRight
4.61 out of 5
1,049
ratings and reviews
97%
recommended
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Cruise
Filed claim
RoamRight Preferred
I did not have to file a claim and so it is hard to fully rate the plan. However I do need to point out that it was very easy to obtain the plan.
Katarzyna D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
it was nice knowing we had coverage in case something happened.
Buddy K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
Claim processing is burdensome and redundant.
Kunal P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
RoamRight Essential
After having to use trip insurance in the past it's nice to have peace of mind.
James V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
RoamRight Essential
Bought it to protect against losing trip if my elderly mother passed away. Didn't have to use it, thankfully. I appreciate the emails sent right before the trip to give me links to all of the info. Very helpful as I was packing and didn't have time to chase down all the info. myself.
William W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
Coverage and price was good but I didn't have to file claim. So, not sure how customer service would have been.
Randall S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Preferred
I liked the quick response. My initial claim was processed incorrectly but was promptly corrected when I pointed this out.
Jean P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
RoamRight Essential
Fortunately my trip to the Galapagos went smoothly without accident or delay or loss. Having insurance gave us a stress free vacation on top of traveling with an excellent travel company in the Galapagos. Thank you for your service.
Phyllis P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear that your trip was as amazing as it sounds to us. We look forward to insuring the next great trip as well.

    Regards,
    The RoamRight Team
    Jul 08,2016
The trip included a
tour
RoamRight Essential
had to cancel 3 days right after 14 days--no refund.
VICKI l. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Dear Traveler,

    Thank you for reaching out to us. In order to cancel a policy, we require the insured to send us an email requesting the cancellation. According to our records, we did not receive an email (nor a phone call) requesting cancellation of your policy. Additionally, if you were to have cancelled 3 days after the conclusion of our 14-day free-look window, a refund for your trip cost would only have been given for a covered reason as outlined by your description of coverage, assuming you cancelled the entirety of your trip and not just the insurance. If you have any further questions, please do not hesitate to contact customer service at customerservice@roamright.com or by phone at 1-800-699-3845.

    Regards,
    The RoamRight Team
    Jul 11,2016
RoamRight Preferred
Fortunately we never had to use it, but having it gave us great peace of mind.
Michelle B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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