Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers rated RoamRight
4.61 out of 5
1,662
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
RoamRight Preferred
Plan was purchased because it provided coverage for 5 specific things I was concerned about. Good thing I did my research because we did end up having to file a $600 claim for a covered event. The claim was approved after about three weeks which is a bit longer than I would have wanted, but in all fairness, I felt it was a reasonable amount of time since the claim was submitted right after hurricanes Irma and Maria and I imagine they had a multitude of other claims to process in addition to mine.
Paul W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Preferred
We didn't need the coverage but the peace of mind knowing it's there if you did was worth every penny.
Bessie F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Oct 18,2017
The trip included a
tour
RoamRight Preferred
I had several changes to my trip itinerary and the policy was updated with no problems.i had no claims but did have peace of mind knowing that I was covered.
Pamela H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Oct 18,2017
The trip included a
cruise
RoamRight Essential
Did not have to use it, but rested easy knowing that it was available if needed.
DONALD H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well. We hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Oct 18,2017
RoamRight Essential
Due to an unexpected medical issue, we had to cancel our trip. Roam Right representatives walked me patiently through the claims process. I filed my claim online seamlessly with all the details as outlined by the representative and received payment in the mail within 21 days. Very nice! Highly recommended.
Leonard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for taking the time to leave a review.

    We are sorry to hear that you had to cancel your trip, and we wish you a speedy recovery.

    When it comes time to plan your replacement trip, don't forget us!

    Regards,
    The RoamRight Team
    Oct 18,2017
The trip included a
cruise
tour
RoamRight Essential
I did not put in a claim. One can never tell how well a plan works for you until you actually do need to file a claim.
peter k. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Preferred
Although I did not have a claim to present, just knowing the coverage was there in case we needed it was very comforting.
Robert D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
RoamRight Preferred
Fortunately I did not experience difficulties with my recent trip to Iceland. However, I was comforted in knowing my trip would be covered with Roam Right. I carried the necessary paperwork with me and was grateful for the small Roam Right insurance card I could carry in my wallet. Thank you.
Sharon H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
Did not have occasion to use plan
Norman S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
RoamRight Preferred
I took out the insurance because I was doing a cruise to Mexico. We had many problems because of the hurricane in Florida. Lost our flight and hotel reservations. I tried contacting the phone number on the paperwork several times but nobody ever answered. We were on our own.
Barbara L. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. After you purchased the policy you were emailed a confirmation of coverage. In that email, you were provided with the 24 Hour Emergency Assistance phone numbers. Roam Right has both a toll free number and a number that you can call collect from overseas.

    If you have any questions or concerns, please call us at 800-487-4722.
    Sep 18,2017
    • Vicki Zidwick
      RoamRight
      Photo
      Thank you for your review.

      During travel emergencies, it is best to contact our 24 Hour Emergency Assistance Line which can be found on your confirmation of benefits.

      We are sorry to hear you were effected by the hurricanes. If you need to file a claim, you can do so by visiting https://www.roamright.com/claims/how-to-file-a-claim/.

      If you have any questions, you can contact our claims department at claims@roamright.com or at 855-762-6252.

      Regards,
      The RoamRight Team
      Sep 25,2017
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