Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers rated RoamRight
4.61 out of 5
1,672
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
RoamRight Preferred
Easy enough to buy. No claim so it was worth the peace of mind.
As for stars, I only entered them because I was forced to. No claim, no way to rate.
Randall B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Aug 28,2017
RoamRight Preferred
I did not have to submit any type of claim. However, I have given them 5 stars. The reason being that the site was fairly easy to navigate and the customer support I received (to help with terminology, coverage, etc.) was outstanding!
Sanders G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well and that you were satisfied with the service you received. We look forward to helping protect your next trip.


    Regards,
    The RoamRight Team
    Aug 28,2017
RoamRight Essential
Felt relief after getting Plan
Melvin B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Aug 28,2017
The trip included a
cruise
RoamRight Preferred
Broad definition of "family member," which includes spouse's parents and grandparents. Other policies don't cover in-laws.
Coren W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Aug 28,2017
RoamRight Essential
Excellent value for the coverage - and I shopped a lot of companies.
ken s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Aug 28,2017
RoamRight Preferred
ROAM RIGHT told me not to even file a claim for trip interruption even though I had insured a $700 credit card payment for a Wimbledon session that I could not attend. I was very disappointed with this company and will NEVER use them again.
Helen R. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback. We are sorry to learn that are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy.

    We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Aug 31,2017
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for reaching out to us.

    We value your opinion and are sorry to hear that you were drenched from a rainstorm and opted not to attend the Wimbledon tennis match.

    Like all other travel policies, RoamRight's policy clearly describes situations when there is coverage as well as situations when there is no coverage. And like other companies, our claims examiners cannot administer claims decisions over the phone. While our claims examiner did advise you that your reason for not attending the event did not appear to be a covered reason as outlined by your confirmation of benefits, she also explained that in order to receive an official claims decision a claim needed to be filed.

    Subsequently, the claims administrator emailed claim forms to you. It is our policy to encourage travelers to file a claim for our review even when in doubt.

    If you would like to file a claim, you can find the claim forms online at https://www.roamright.com/claims/how-to-file-a-claim/, or call our claims department at 855-762-6252 Monday-Friday from 9AM to 5PM.

    Regards,
    The RoamRight Team
    Sep 01,2017
The trip included a
cruise
RoamRight Essential
Fortunately, I had no need to use the insurance plan...but I will comment that it was easy to choose what I wanted/needed and purchasing the plan was a snap! Insuremytrip website does a great job of letting you compare plans and pricing. This is my fifth time using the site and I've been pleased each time with the ease of use.
Lauren D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Aug 28,2017
RoamRight Preferred
With a mother who is in delicate position (medically) and our taking trip oversees, I felt confidant that this would cover any unexpected trip to change our plans. Fortunately, that didn't happen but I felt good about the options and having the converge.
Jerry A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect all of your future trips.

    Regards,
    The RoamRight Team
    Aug 28,2017
The trip included a
tour
RoamRight Preferred
Like many of use, we didn't need to make a claim, so it's hard to know whether we purchased 5 star insurance. However, I did like the price and choices. I'd buy again.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are very happy to hear your trip went as planned, and we look forward to helping protect your future trips.
    Aug 28,2017
RoamRight Preferred
Excellent customer service with RoamRight . I had a claim filled out and insurance response was very quick and efficient . I am so happy I had to choose RoamRight to secure my trip. Highly recommended
Janneth B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review and your kind words. We look forward to helping you protect all your future trips!
    Aug 28,2017
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