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Travel Insurance Reviews Tokio Marine HCC Medical Insurance Services

Tokio Marine HCC Medical Insurance Services was established in 1998 in Indianapolis, Indiana. Tokio Marine HCC is a full service organization offering a comprehensive portfolio of international group health, domestic short term travel medical insurance products and comprehensive plans, designed to address the insurance needs of travelers worldwide. Below are travel insurance reviews from travelers like you who purchased a Tokio Marine HCC plan from InsureMyTrip. Read the Tokio Marine HCC reviews to see which plan is right for you.

Learn more about Tokio Marine HCC Medical Insurance.

Customers who have visited Germany rated Tokio Marine HCC Medical Insurance
4.55 out of 5
72
ratings and reviews
97%
recommended
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Cruise
Filed claim
Tokio Marine HCC Medical Insurance Atlas International
I was lucky not to have had to use this insurance during my trip.
ELSA MURIEL L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas Expedition
I have used this plan at least 3 times during the last year. On 2 occasions, I had a claim. The folks who process the claims for this company will "slow walk" your claim and ask for a pile of unnecessary documentation before you see your claim paid. However, in each instance, we eventually received the full amount we were entitled to. On one occasion, a customer advocate for InsureMyTrip was extremely helpful in resolving the issue. Bottom line: good coverage, fair price, slow claims servicing.
David F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for your 4 1/2 star review of your Tokio Marine HCC Medical Insurance Atlas Expedition policy. We are pleased to hear that you have confidence and will continue to use Tokio Marine HCC for future trips.

    You have also been a loyal customer of InsureMyTrip since May 2009. It is not unusual for customers to find the claims process and necessary paperwork cumbersome, but as you discovered, you can call InsureMyTrip at 800-487-4722 to request an Anytime Advocate to expedite the claims process if necessary.
    Apr 12,2019
Tokio Marine HCC Medical Insurance Atlas International
I tried to call all possible Numbers in Germany, It did not work.
I tried to send email and they said I should send a letter to an adreds in USA.
So I was sick, in Germany, and to contact them (what was almost impossible) I should send a letter.
Layane C. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are sorry to hear that you were dissatisfied with Tokio Marine's 24 hour assistance services. Your policy offers secondary medical coverage outside your home country for a relatively short term basis.

    Tokio Marine does not restrict you to a network of medical providers, so you are free to seek medical treatment from any certified medical provider. You should expect to pay out of pocket and receive reimbursement only after your medical claim has first been submitted to a primary health care provider.

    Please keep in mind that the following expenses must always be Pre-certified:
    ï‚Ÿ Inpatient care
    ï‚Ÿ any Surgery or Surgical Procedure
    ï‚Ÿ care in an Extended Care Facility
    ï‚Ÿ Home Nursing Care
    ï‚Ÿ Durable Medical Equipment
    ï‚Ÿ artificial limbs
    ï‚Ÿ Computerized Tomography (CAT Scan)
    ï‚Ÿ Magnetic Resonance Imaging (MRI)

    Apparently your injury did not require
    Pre-certification or Tokio Marine would have instructed you to:
    1. Contact the Plan Administrator at the telephone number contained in the Member’s Certificate as soon as possible before the expense is to be incurred; and
    2. Comply with the instructions of the Plan Administrator and submit any information or documents they require; and
    3. Notify all Physicians, Hospitals and other providers that this insurance contains Pre-certification requirements and ask them to fully cooperate with the Plan Administrator.

    Once again, we apologize that this may not have been fully explained to you during your phone call with the 24 hour assistance service.
    Nov 21,2018
Tokio Marine HCC Medical Insurance Atlas International
The plan gave peace of mind. The possibility of getting sick or injured abroad is concerning. Had either of us needed medical care it was good to simply have that available.
Michael G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Purchased at the last minute.
Was easy and quick to do.
Courtney B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
We didn't need to use the insurance, but we're glad we had it.
Kenneth N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
It would be nice to have a mobile app with the plan info, like a card or even an Apple Wallet entry.
Marcelo B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
As i didn't have any reason to file a claim, I can't say much for the effectiveness of the plan or about the customer service, but the plan provided at least the peace of mind that I needed for my travels. I would likely book this insurance again in the future.
Samantha B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
This travel insurance was a good buy. One of those things you need to have and wish you won't use it. Just in case, the help or assistance is just a phone call away.
Virginia P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Having coverage gave me peace of mind.
Annemarie R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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