Travel Insurance Reviews Tokio Marine HCC Medical Insurance Services Atlas International

The Tokio Marine HCC Atlas International is a single-trip Travel Medical plan available to U.S. and non-U.S. citizens who are traveling outside of their home country (but not within the U.S.). This plan offers up to $2,000,000 medical coverage.

To learn more, see the Tokio Marine HCC Medical Insurance Atlas International product page.

Customers rated the Tokio Marine HCC Medical Insurance Atlas International plan
4.57 out of 5
1,265
ratings and reviews
96%
recommended
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Filed claim
Tokio Marine HCC Medical Insurance Atlas International
This was a short-term no frills plan that suited my needs. As ever, the process of purchasing was simple, clear and communications were excellent.
Catherine K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Tokio Marine HCC Medical Insurance Atlas International
The plan was easy to purchase, but I did not file a claim. Therefore it is difficult to rate as I never contacted the company to ask for anything.
Alfred M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
I always call insure my trip and have for over 6 years, and have other relatives and acquaintances call when traveling internationally. Before this, I had two incidents happen with others and I know how hard it is to have someone evacuated/extracted.....
Sheryl R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Thankfully, had no need to file a claim so I can make no comment on how the insurance worked but the process of buying the plan and the price were excellent
Daniel K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Good to know we can sign up at the last minute.
William A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
I didn’t have to use this insurance but it seemed to be comprehensive and a good price.
Erin S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
I tried to call all possible Numbers in Germany, It did not work.
I tried to send email and they said I should send a letter to an adreds in USA.
So I was sick, in Germany, and to contact them (what was almost impossible) I should send a letter.
Layane C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are sorry to hear that you were dissatisfied with Tokio Marine's 24 hour assistance services. Your policy offers secondary medical coverage outside your home country for a relatively short term basis.

    Tokio Marine does not restrict you to a network of medical providers, so you are free to seek medical treatment from any certified medical provider. You should expect to pay out of pocket and receive reimbursement only after your medical claim has first been submitted to a primary health care provider.

    Please keep in mind that the following expenses must always be Pre-certified:
     Inpatient care
     any Surgery or Surgical Procedure
     care in an Extended Care Facility
     Home Nursing Care
     Durable Medical Equipment
     artificial limbs
     Computerized Tomography (CAT Scan)
     Magnetic Resonance Imaging (MRI)

    Apparently your injury did not require
    Pre-certification or Tokio Marine would have instructed you to:
    1. Contact the Plan Administrator at the telephone number contained in the Member’s Certificate as soon as possible before the expense is to be incurred; and
    2. Comply with the instructions of the Plan Administrator and submit any information or documents they require; and
    3. Notify all Physicians, Hospitals and other providers that this insurance contains Pre-certification requirements and ask them to fully cooperate with the Plan Administrator.

    Once again, we apologize that this may not have been fully explained to you during your phone call with the 24 hour assistance service.
    Nov 21,2018
Tokio Marine HCC Medical Insurance Atlas International
It's hard to say if I'd recommend or not, because fortunately I didn't have a claim.
Bridgette K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Fortunately, I did not use the plan, but for the price, it eliminated the worry of the "what if".
Paul M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
The plan gave peace of mind. The possibility of getting sick or injured abroad is concerning. Had either of us needed medical care it was good to simply have that available.
Michael G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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