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Travel Insurance Reviews Tokio Marine HCC Medical Insurance Services Atlas International

The Tokio Marine HCC Atlas International is a single-trip Travel Medical plan available to U.S. and non-U.S. citizens who are traveling outside of their home country (but not within the U.S.). This plan offers up to $2,000,000 medical coverage.

To learn more, see the Tokio Marine HCC Medical Insurance Atlas International product page.

Customers who have visited Brazil rated the Tokio Marine HCC Medical Insurance Atlas International plan
4.31 out of 5
23
ratings and reviews
82%
recommended
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Tokio Marine HCC Medical Insurance Atlas International
Due to COVID19 I could not do my trip to Brazil. I contacted customer service and was asked to submit my flight cancellation documentation. I did that and then got another request asking my for a copy of all the pages in may passport so that they could have irrefutable evidence that I had not been to Brazil. I wrote back stating that I am a dual citizen (Brazil and US) and that even if I had taken the trip to Brazil, my Brazilian passport would show no entry or exit stamp since for Brazilian citizens the immigration process is fully automated and no stamps are placed on the passport. At the end, no refund or offer to provide me a credit for future trips is what I was told. Very unfortunate that a global company like Tokyo Marine has not updated their internal customer support policies to account for the fact that there are many dual citizens in the world who are frequent travelers who do not fit their mode. No more Tokyo Marine insurance purchases from me any more. And since I am a frequent buyer of travel insurance, I will certainly make sure to share my experience with all my other fellow globe trotters.
Paulo E. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
The plan for my trip to Brazil was very reasonable considering the coverage I chose and the time I was there (about a week and a half) In my opinion it was very well worth the peace of mind of knowing I was insured in a country I had never been to before.
Connor F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Good plan for the money.. easy to acquire. No input as to the use/ claim of the policy since I did not gave to use it.
Bernard L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Tokio Marine HCC Medical Insurance Atlas International
The best of this is that I came back in one piece, knowing that if something happend my familly had HCC Medical Service support.
Eduardo V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
HCC insurance did not allow you to send any documents or claims by email and you have to mail by courier. If you live outside of the United States you'll incur further costs.
Gabriela M. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with the claims process. In the future, please contact InsureMyTrip and request a customer advocate. Our customer advocates can help guide customers through the claims process.

    Please see below response from HCC Medical Insurance Services:

    Dear Customer – I’m sorry to hear to you experienced issues. HCCMIS is able to accept claims via email to [email protected] In addition, claims can be submitted electronically via the Client Zone, HCCMIS’s online account management portal for customers. If you have any questions, please reach us at 1-800-605-2282 or via email at [email protected]
    May 07,2015
    • GabrielaM
      Photo
      This is not what I was told at the phone by your Customer representative. The only solution I was given was the ordinay mailing service. As a result I sent the docs by DHL courier which has delivered after 20 days, and hopefully HCC will accept now my claim. If I've known it before I'd better have used the online services.
      May 07,2015
      • Zac
        Photo
        Dear Ms. Macedo,

        I’m very sorry that you received this inaccurate information. I will meet with our Customer Service manager to ensure that we coach the staff on this event so that it does not occur again. I will personally follow up on your claim and see to it that it is expedited in efforts to make up for some of your lost time. Thank you.
        May 12,2015
Tokio Marine HCC Medical Insurance Atlas International
Didn't have to use it (luckily) but the plan was very straightforward and the coverage was easy to understand.
Stephen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Leaving home without insurance was not an option.
I did not need medical attention but was happy I had coverage just in case, for a very reasonable amount of money. Peace of mind was important to me.
Elena S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
good service at a reasonable cost
Johari G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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