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Travel Insurance Reviews Tokio Marine HCC Medical Insurance Services Atlas International

The Tokio Marine HCC Atlas International is a single-trip Travel Medical plan available to U.S. and non-U.S. citizens who are traveling outside of their home country (but not within the U.S.). This plan offers up to $2,000,000 medical coverage.

To learn more, see the Tokio Marine HCC Medical Insurance Atlas International product page.

Customers rated the Tokio Marine HCC Medical Insurance Atlas International plan
4.58 out of 5
1,500
ratings and reviews
96%
recommended
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Filed claim
Tokio Marine HCC Medical Insurance Atlas International
I filed multiple claims with extensive documentation. They chose to barely communicate with me. Every time I called them on the phone they said they prefer to do communication via postal mail (letters). It took an extremely long time to get any information or decision from them. They generally refused to respond to emails and their phone representatives don't have much information or resources available to them.

In the end they denied most of my claims without reason. They did pay out one of my claims eventually, but they did not notify me about it via email. I just noticed a wire transfer from them my bank statement and contacted them about it and they confirmed it was them. I didn't bother to continue appealing for my denied claims because they take so long to respond and I have better things to do.

Due to very poor communication and customer service, I would not recommend them.
Coleman M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing. If you change your mind and decide to appeal your denied claim, please contact us for assistance.
    Nov 14,2019
The trip included a
cruise
tour
Tokio Marine HCC Medical Insurance Atlas International
Fortunately, did not have to actually use it. Just there for peace of mind. As such, cannot review stated coverage and service.
Dennis D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Glad we didn't have to use it.
Dale C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Luckily I didn't have to file any claims because nothing bad happened during my 6 months stay in Canada, but I felt safe because I knew that I was covered in any case. I would get this (or something similar) insurance in the future again.
Zsuzsanna F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
I just think it is too expensive
Rose W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. The premiums are based on the age of the travelers and the length of the trip. Unfortunately, as travelers get older, it does cause the insurance premiums to increase. If you have any questions or concerns, please feel free to call us at 800-487-4722. We look forward to assisting you in the future.
    Oct 30,2019
Tokio Marine HCC Medical Insurance Atlas International
Just the protection that I wanted at a price I expected to pay.
Thomas D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Did not need to use the insurance but it’s great peace of mind to know if anything happened while in a foreign country any medical care is covered. You never know if you trip, fall, break a leg, get sick, need stitches and so forth...it’s best to have insurance that is accepted in that country.
Montana H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Happily, I didn't need to use the coverage.
William S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
I purchased the plan for my parents visiting Japan for a week. Luckily they didn't have to file a claim, however, it's nice to have an insurance for emergency.
Hendra S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Customer service when we purchased the plan was excellent.
Stephen M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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