Travel Insurance Reviews Travelex


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Customers who have visited Italy rated Travelex
4.62 out of 5
184
ratings and reviews
99%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Travelex Travel Select
Responsive to a trip change. Definitely a quality company to do business with
Michael K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Our Samsung Galaxy S2 Tablet was stolen from the crowded mandatory bag check in counter at Borghese Gallery in Rome, Italy on October 7, 2018. We had the tablet in our possession during the entire 2 hour tour. As we retrieved our checked our bags, my husband put down his tablet in order to take bags into his hands. He put his camera back into his camera bag and when he turned to pick up his tablet from the counter, the tablet was already gone. We reported to security but there was nothing they could do. It was our last day in Italy. As soon as we arrived home the next day, we contacted Travelex and was able to file a claim online. They told us it would take 4 weeks before any decision would be made. Sure enough on November 8, we received an email stating that our claim was approved and on November 12, we received our check for $400+ the full amount to purchase a new tablet. We have bought travel insurance in the past, but this was the first time we filed a claim and we was not optimistic that we would get compensation, but we did! Thank you Travelex for coming through for us.
Lawrence Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Since I’ve never filed a claim, I can’t comment on filing a claim and I hope I don’t ever have that experience. As far as the phone support, I have no complaints. Very helpful.
Julio M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Select
We had two visits to the ship's doctor while on a cruise to Croatia. We submitted the paper work for the claims and received the payment we were expecting in 5 weeks. This was the first claim we have ever submitted on a travel insurance policy and we were very pleased the service and results.
Frederick G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
Didn't have to use it but good coverage for a fair price provided peae of mind.
Gregory M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Select
We didn't have to use the plan but it was good knowing we had coverage.
John H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
A claim was submitted because there was a trip interruption during the cruise in that a port of call was not fulfilled due to weather, a valid condition. Travelex did not honor the claim basically saying that the cruise itself was not interrupted. However, we would not have incurred this additional expense for this port if it were not originally listed in the itinerary. I thought I had appropriate protection coverage only to find out this was not the case. BUYER BEWARE!! I DO NOT RECOMMEND THIS COMPANY UNDER ANY CIRCUMSTANCES!!
Emil M. would not recommend this plan to a friend or relative.
4 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing your feedback on this policy.

    With the Travelex Travel Basic policy, weather-related claims would only be covered if the following had occurred:

    Trip Cancellation / Trip Interruption:
    3. Common Carrier delays resulting from inclement weather, or mechanical breakdown or organized labor strikes that affect public transportation.
    4. arrangements cancelled by an airline, cruise line, motor coach company or tour operator, resulting from inclement weather, mechanical breakdown or organized labor strikes that affect public transportation.

    Missed Cruise Connection Benefit:
    We will reimburse you for Covered Expenses, up to the amount shown in the schedule, should you miss your cruise departure as a result of the cancellation or delay of 3 or more hours of all regularly scheduled airline flights due to inclement weather.

    Although this particular policy would not cover the situation you have experienced, we do have other plans that could, depending on your trip details. When planning your next trip, please feel free to contact us by phone at 1-800-487-4722 to receive a policy recommendation based on your concerns. Our licensed representatives are available 7 days a week and would be more than happy to assist you in finding the right plan for your trip.
    Mar 30,2018
Travelex Flight Insure Plus
Thank good ness I didn't have to use it; but it felt good to have it.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Without having needed to file a claim, it’s hard to say how good a plan truly is. But I did choose this plan based on reviews of the people who DID need to file one.
Amanda P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Didn't file a claim but provided peace-of-mind during trip!!
David C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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