Travel Insurance Reviews Travelex

With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

Learn more about Travelex.

Customers who have visited the United Kingdom rated Travelex
4.46 out of 5
160
ratings and reviews
96%
recommended
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Cruise
Filed claim
Travelex Travel Select
Because we did not have a file we have no idea how good it was or wasn't.
But it did provide us some peace of mind knowing if some thing happened we would have some coverage.
Albert Earle W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Thankfully I didn’t need to use my Travelex Travel plan on the trip, but knowing I was covered gave me peace of mind. The company made purchasing the plan super easy with a great price, so I absolutely expect to use them again in the future.
Allyson C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Select
Difficult to answer accurately as I didn't have cause to use the plan or contact the provider. In that respect it was fine, but I can't say I'd recommend it as I don't have any basis to say that the service was good.
Sarah B. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Select
Plan purchase and confirmation was easy. Everything came by email. Contact numbers were provided.
Roan F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Travelex Travel Select
Glad I didn't need to use the insurance but for such a long trip, on my own, it was comforting to know that if anything had happened I'd be covered.
Rochelle H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Select
Overall, I'm pleased with this Cancel for Any Reason policy. I canceled the trip when I didn't receive my passport in time, per the policy instructions.

However, in order to get the claim closed and paid I had to make several phone calls to Travelex. I uploaded the claims form and receipts as required. I didn't hear anything for two weeks, so I called and was told they only had the airline receipts and for me to please send them the claims form. She said someone would be in touch to confirm its receipt.

I wondered why no one had called to tell me there was a problem. I uploaded the claims form a second time and another two weeks went by without anyone contacting me.

I called again to ask about payment status. I spoke with an agent who said the airline ticket receipt didn't include cancellation terms or the form of payment. I told her it did indeed include those things. She reviewed the receipt I'd sent and confirmed it contained the necessary information. She said she didn't know why the adjuster hadn't closed out the claim or why no one had been in touch. She also said they had received my claims form the first time it was sent and she didn't know why I was asked to send it a second time. About a week later I received payment in the amount I'd expected.

This was more hassle than it should have been. It seems the adjuster didn't review the submitted documents closely, which resulted in payment being made by 4-5 weeks, and that the initial agent I spoke with didn't review the file close enough before telling me to submit the claim form again. The TravelEx team needs to be more diligent.
Christian Y. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Travelex wants to thank you for taking the time to post about your concerns regarding your claims experience. We are sorry to hear about the frustrations that you experienced.

    Our Claim Administrator strives to process claims as fast as possible, in the order that the documentation is received. Your calls to the Claim Administrator have been reviewed and they regret that the representative was unable to locate the original claim form you had submitted. They have reviewed your case history and taken appropriate actions to improve the process for others. Thank you for bringing this to our attention, and please know that we appreciate your business.

    Thank you again and we hope you think of Travelex the next time you travel.
    Nov 16,2018
The trip included a
cruise
Travelex Travel Select
The "unthinkable" happened in England as I stepped off a train an hour before leaving for a Baltic cruise. I fractured my femur and, as a result, was transported to Ashford, England, where I had surgery the next day, plus an 8-day hospital stay. We had purchased a Travelex Select policy and my husband promptly informed the company when we arrived in the ER. The hospital accepted our proof of coverage without hesitation or demand of an up-front payment of any kind.

When I was medically fit to travel, the evacuation part of the policy kicked in. On Call Int'l., arranged for an very competent and caring R.N. to fly to England to escort us home. On Call made all of the air and driver arrangements from the hospital to Gatwick to home.

Regarding the claims process: I filed a claim two weeks after arriving home for the hospital bill and the nonrefundable trip expenses. The response was slow but finally the claim was paid in full, per the policy. The hospital system also was patient, realizing that it takes time to collect on insurance.

Observations:

1. My husband's lodging, meals, and transportation expense was classified under the "Trip Delay" portion of the policy with a limit of $750, with the remainder out-of-pocket to us. Most trip insurance policies seem to have a similarly low limit.

2. There was no explanation why the entire hospital bill wasn't paid at first. I asked Insuremytrip.com for advice. They appointed a claims advocate who quickly resolved the issue.

3. Having a policy with primary medical coverage, instead of secondary, was essential to avoid further delay and hassles.

In the end, we were happy with both the Travelex Select policy and also with InsuremyTrip.com
Carla M. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Select
I did not need to make a claim so my evaluation of your service is limited.
David H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Easy and affordable coverage
Meera C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Select
Thankfully I did not have to file a claim with Travelex, but did enjoy the peace of mind that it brought. One thing that I appreciated is the coverage for repatriation, as this can be quite an unexpected expense if it is needed. Most do not like to think of such things, but, unfortunately, things do happen, even on a vacation.
Linda S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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