Travel Insurance Reviews Travelex


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Customers who have visited the United Kingdom rated Travelex
4.46 out of 5
129
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Travelex Travel Select
Thankfully I did not have to file a claim with Travelex, but did enjoy the peace of mind that it brought. One thing that I appreciated is the coverage for repatriation, as this can be quite an unexpected expense if it is needed. Most do not like to think of such things, but, unfortunately, things do happen, even on a vacation.
Linda S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Quick and easy to get the quote and activate for my trip.
Gerard L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
We were delayed in JFK for 5 hours on our flight from London. We had a flight to Fort Lauderdale that was delayed, and if it hadn't been for asking flight was, would never have known. Delta never posted a change. I will never insure again, because I only asked for $200 for the inconvenience of the whole thing.
We had to walk outside to another terminal in torrential rain, got soaked, because there was no other way to get to the change of terminal. JFK needs to find a better way, than get passengers soaked in freezing rain. We had a meal but I threw the receipt away, so so course the only paperwork I had was the boarding passes. I will never fly Delta again. It was a horrible flight from London, a delay at JFK and we got into Fort Lauderdale at 2.30am the following morning, without a stroller too.
Margaret Anne S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • TIS Reviews
    Travelex
    Photo
    Dear Margaret:

    We want to thank you for taking the time to post your concerns, and we are sorry for your frustration.

    The Travel Basic policy has a Trip Delay Benefit Amount up to 500. This benefit allows reimbursement, if there was a 5 hour or more delay, for “hotel accommodations, meals, telephone calls and local transportation while you are delayed.”

    I have personally contacted the Claim Administrator on your behalf and they have advised in order to consider reimbursement under the Trip Delay benefit they require proof of the delay, which you may obtain by contacting Delta, and documentation for your out-of-pocket expenses, such as a credit card statement or receipt.

    In regard to arriving in Fort Lauderdale without a stroller, the Baggage and Personal Effects Benefit Amount on the Travel Basic plan is up to 500. This benefit provides reimbursement for lost or stolen items as described in the plan. In order to receive the Baggage and Personal Effects Benefit the Claims Administrator would need documentation showing that the stroller was lost or stolen, for instance, from the Airline or Police Department. They would also need a receipt for the original item or replaced item, to consider reimbursement under this benefit.

    Please keep in mind that Insurance is highly regulated and in order to validate coverage, claim forms and documentation (including documentation from the airline on the reason for the delay and the lost stroller) are an important part of the claim process as it relates to the specific conditions as listed in the plan purchased.

    We trust that you understand the Claim Administrator’s decision is based on the terms and conditions of the policy and the available information. If this information is incomplete or inaccurate, please feel free to submit any additional information to the Claims Administrator and they will gladly reevaluate your claim.
    Sep 27,2017
The trip included a
tour
Travelex Travel Max
Fortunately did not have to use the insurance, but the proactive communication from the company was very good. The smart phone app is nice to have.
Linda M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Flight Insure
This service was definitely important when traveling. I feel it is important to have loved ones protected while traveling.
Richard B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
We purchased this plan because after comparing it to all the other Insurance companies and their plans this one offered the Most for a lower price. We are happy to say that there was no need to file a complaint because we had no issues or problems on our cruise and then land travels and flights home. We will be using the Travelex Select Plan again on another trip in the future.
Samuel L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Did not have to use the insurance so don't really know how it would have been. Reasonably priced though and easy to sign up.
Julia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
The best part, for you and us, is we didn't have to file a claim.
Diane C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
I satisfied with service,I will go again on May 14,2017 for 7 days.
Tanayuth N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your 5 star review. Since you have not purchased the policy for the May trip, we have emailed you a quote.
    Apr 23,2017
The trip included a
tour
Travelex Travel Select
Easy to use site!
Jeffrey R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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