Travel Insurance Reviews Travelex

With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

Learn more about Travelex.

Customers rated Travelex
4.54 out of 5
2,214
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Travelex Travel Select
Very convenient. This takes the worry out of planning for the 'what ifs' on vacation. Will insure my major trips again.
Judith P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Travelex Travel Max
Had minor issue with delayed baggage claim, due to how British Airways handled matters upon my arrival in Nairobi. I believe the issue was more with B/A than this insurance carrier, but it was inconvenient and I wasn't fully covered for my loss.
Yvonne B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Just feel assured that if something should have happened on the trip, i would be covered. Did not file a claim.
Roger M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Flight Insure Plus - Flight Only
pleased with coverage and ease of taking out the coverage representatives are very helpful
James W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Max
Recently we bought Travelex Travel Max plan for our trip to London, UK . On the day of the departure, our flight was cancelled due to weather and because of this we missed our non-refundable hotel stay in London as well as had to spend additional money to cover trip cancellation related charges. We immediately called Travelex and their representatives were very helpful in guiding us through the process. Upon returning from our trip we field the claim with Travelex which was processed without any delay. I highly recommend their services.
Asheesh S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Travelex Travel Max
We buy this plan because Medicare would not cover us outside the US. We are glad we did not have to us the insurance.
Marvin J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
As we all know, the primary goal of any insurance company is not to pay any claim. Therefore policy provisions can be configured to exclude issues which companies know may be more likely to occur. In our recent experience we had a delayed flght due to unavailability of a flight crew for on time departure. This delay caused us to miss our connection for a second flight to meet our cruise ship. This was a situation beyond our countrol

Our airline only had that one flight to the departure destination and their offer was to rebook us for a flight the next day, after the ship had left port. With some research we found another airline that could get us there for the second leg of our planned flight itinerary. We got those tickets and were able to make the ship departure on time.

Our travel insurance refused to accept a claim as any flight delay due to to any reason other than airline personnel strike, weather or mechanical problems was excluded. The crew unavailability caused delay was excluded. If the pilot had dropped dead on the jetway and the flight was cancelled, that too would be excluded. If the airport had been closed due to terrorist threat and flights cancelled, that too would have excluded. Insurance companies know this and therefore construct their polices so that only the very less likely issues would be covered. So, will I use this insurance or recommend this company to others. Definetely not.
Mitchell J. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • TIS Reviews
    Travelex
    Photo
    Thank you for reaching out to us on InsureMyTrip.com (IMT) regarding your claim situation. Although you wrote this review on March 10, 2017, IMT just recently posted your review on March 31, 2017; therefore this caused a slight delay in our response time.

    We are sorry to hear of your frustration. I have contacted the Claims Administrator on your behalf and have been advised that, to date, the completed claim forms have not been received by our claims department. Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process, in order to validate coverage, as it relates to the specific conditions, as listed in the plan purchased.

    The protection plan purchased is a Named Peril Policy meaning the policy outlines the coverage included and if the reason for trip cancellation or trip interruption is not listed, coverage does not apply. The Travel Basic policy you purchased offers 13 different reasons to cancel or interrupt your trip, please see the Description of Coverage for a list of covered reasons on pages 11 & 12. The Description of Coverage that was emailed to you on November 9, 2016 at 9:32am, when the policy was purchased.

    In addition, the Claim Administrator has also advised that you were reimbursed by Spirit Airlines for your original airline tickets, but you are seeking reimbursement for the additional airfare. We empathize with your situation, unfortunately, crew rest (or unavailability of a flight crew) is not listed as one of the covered reasons. Having said this, I recommend you email Spirit Airlines for a detailed explanation regarding the reason for the flight delay, Crew Rest. Was the Crew Rest required because of an incoming flight that was delayed due to a weather or mechanical issue?

    If this information is incomplete or inaccurate, we require completed claim forms and supporting documentation in order to properly assess the claim and determine liability.

    Travelex makes every effort to review all concerns from our clients and we hope this provides clarification on the plan benefits and claims process.

    Kind Regards,

    Travelex Insurance Services, Inc.
    Administration, Risk and Compliance Project Manager
    Please note: All terms, conditions, exclusions and provisions of the plan apply. All benefits will be determined at the time a claim may occur based on the information and documentation submitted.
    Mar 31,2017
The trip included a
tour
Travelex Travel Select
Best insurance,,,the type you don't need
Nancy V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Max
I thought it was a a bit pricey.
Stephen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Basic
It was very helpful to have the plan numbers sent to my cell phone.
Marie C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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