Travel Insurance Reviews Travelex

With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

Learn more about Travelex.

Customers rated Travelex
4.54 out of 5
1,937
ratings and reviews
98%
recommended
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Showing
Cruise
Filed claim
Travelex Flight Insure Plus - Flight Only
In these uncertain times when it comes to traveling anywhere the price of this insurance is a small price to pay to give those you love assistance if the unthinkable happens.
Shane T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Basic
The price was fine. Do not know what kind of review I can write have no issues or claims.
Robert F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Select
I went on a vacation and had some unfortunate medical issues. The emergency provider, On-Call is horrible and they bury you in paperwork instead of trying to help you.

TravelEx Claim Administration is no better. I filed 2 separate claims and provided all the documentation and now 1 month later I have not received any payment or information. I called to follow up and I was told someone would call me but noone did.

They did string me along, making partial payments until I persisted..

Finally 4 months later and several faxes and mailings later, the claim was settled, not exactly an easy process but I did get 95% of the claim reimbursed..
Khalid A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. Travelex has issued the following reply:

    "Thank you for reaching out to us on InsureMyTrip.com, we do appreciate you notifying us regarding the Claims Administrator and the Travel Assistance Company.

    We review and process our clients’ claims with every consideration related to the details of the situation. Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process. Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.

    Additionally, it is imperative for the Travel Assistance Company to obtain a completed medical report and fit to travel forms, prior to making safe travel arrangements.

    Travelex makes every effort to review all concerns from our clients and we hope this provides clarification on the plan benefits and claims process.

    If you have any questions, please feel free to email us at TISReviews@travelexinsurance.com"
    Apr 07,2016
The trip included a
cruise
Travelex Travel Select
We had a rather complex claim as my sister became ill on Dominica with three separate medical visits and 3 days to get home. However after figuring out how to fill out the forms wiht all receipts of course insurance paid promptly and were easily available for questions on the phone. Very pleased.
Geraldine C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Flight Insure Plus - Flight Only
Fortunately I did not need to use it. Great to have the peace of mind that if something did happen, my family would have been taken care of.
Neal G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Select
I was disturbed to discover that my stolen prescription glasses were not covered and asked for the name and address of the Travelex president. I was told they could not supply this, but would take my information for a callback, which I never received. If this is your kind of customer relations, I can only guess how any claim would be handled. Very disappointing.
Judith S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your review even though you expressed disappointment when dealing with Travelex. However, we are sorry to say that prescription glasses are excluded under Baggage Loss in all travel insurance plans. Even if you had purchased a plan other than Travelex, you would not have had coverage for prescription glasses.
    Mar 29,2016
The trip included a
cruise
tour
Travelex Travel Select
Fortunately we experienced no travel problems so are unable to comment on the claim process. We did find the overall purchase experience painless and would use Travelex in the future if we find ourselves in need of travel insurance.
Lizabeth S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Flight Insure Plus
I always use InsureMyTrip and Travelex when traveling abroad. It offers a good product for the cost.
Mel I. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Flight Insure Plus - Flight Only
A happy customer. Very happy with this travel insurance, I am very happy with the service they provided, if you need help they really help you, they are very professional one of the best company to do business.
BEATRIZ D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Select
I have more piece of mind believing Travelex will be at my side if a problem occurs during my travels. I particularly like the assistance that would come, I would hope, if my flight was delayed more than 5 hours.
Marlane D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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