Travel Insurance Reviews Travelex


Travel Insurance Quote LinkWith over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

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Customers rated Travelex
4.54 out of 5
2,497
ratings and reviews
97%
recommended
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Cruise
Filed claim
Travelex Travel Select
Low-cost and comprehensive: best of both worlds!
Onome D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
agent on the phone was very helpful and finished my purchase quickly.
Sandra M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
This plan strikes a nice balance between coverage levels and cost. The true test, of course, is filing a claim, which we fortunately did not need to do. However, I did file a claim back in 2014 and it was processed quickly and with little hassle.
Sean P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Flight Insure Plus - Flight Only
I find the process extremely easy. I appreciate that I can choose the plan I prefer without having to speak with an agent. And I'm actually hoping to never have to file a claim. This insurance simply gives me peace of mind.
Stephen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
We almost thought we might have to file a claim because our luggage was lost upon arrival in Paris; however, it was located and delivered to hotel next day.
Close call but always glad for insurance.
Wilmer K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Max
all good
Joseph Michael S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
4 star means that I spent too much on a policy that we did not use but at the same time this policy gave us a peace of mind that we were covered if a problem came up. 5 star if we needed to use the policy and that use out weighted the cost of the policy that it was necessary to have and you had covered us to the terms of the policy. So all in all, thank you.
David Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Travelex does not allow to opt out of medical coverage when travelling in the U.S.A. With Medicare, I did not need medical coverage, only flight delay, cancellation/interruption benefits. Moreover, Travelex has an exceptionally long departure delay exclusion, I believe eight hours. There is not, however, any limit on arrival delays. On a May 15, 2017 United Airlines flight to Newark connecting to a direct flight to Madrid, Spain. The Orlando 3:30pm departure flight was canceled, and United put me on a Lufthansa flight to Frankfort that had a 3-hour layover, for a 3-hour flight to Madrid. Whereas total travel time to Madrid with United was 10 hours 20 minutes, this person disabled from a spinal injury was forced to stand/sit for more than 22 hours. Additionally, I had paid for Premium Economy bulkhead seat with United (because of the spinal condition), and Lufthansa put me in a Sardine Class window seat. I could not file a claim because I arrived at my destination, though 12 hours late, missing the first day of the tour.
Larry Dean M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • TIS Reviews
    Travelex
    Photo
    Hello,
    We want to thank you for taking the time to put your concerns in writing.
    With regards to your concern about the Travel Basic coverage, the comparison website allows you to compare the benefits, coverages, rates, and exclusions of the insurance plans offered by several different Travel Insurance Companies. When you spoke to the representative you did talk about a few different policies offered by different companies.
    The Travelex Travel Basic plan that you purchased is a package plan and while you can choose the trip cost amount that you want to insure on the policy, the only benefit that can be removed is the Trip Cancellation benefit. Please refer to the Travel Basic Description of Coverage that was emailed to you at the time of purchase on June 13, 2017 at 2:26pm.
    The Trip Delay Benefit, on page 12, states, “If your Covered Trip is delayed for 5 hours or more, we will reimburse you, up to the amount shown in the Schedule, for reasonable additional expenses incurred by you for hotel accommodations, meals, telephone calls and local transportation while you are delayed. We will not pay benefits for expenses incurred after travel becomes possible.” There are also six (6) different reasons allowing for Trip Delay, the first of which is, “any Common Carrier delay,” which is in the Description of Coverage on page 13. Trip Delay and Arrival Delay would be the same benefit, if it is for a covered reason.
    The Trip Interruption benefit, on page 10, states, “If you are unable to continue your Covered Trip for one of the Covered Reasons, we will reimburse you, less any refund paid or payable, for unused travel arrangements. . . .” There are specific reasons for this benefit, such as, “arrangements canceled by an airline, cruise line, motor coach company, or tour operator, resulting from inclement weather, mechanical breakdown or organized labor strikes that affect public transportation,” which is in the Description of Coverage on page 12.
    Insurance is highly regulated and to confirm coverage, completed claim forms and documentation are an important part of the claim process. We have contacted the Claim Administrator to help get the claim process started and they emailed you the applicable claim forms and a request for any required documents on Wednesday August 2, 2017. These documents are needed to evaluate and process your claim.
    We hope this clarifies the Trip Delay Benefit and Trip Interruption benefit on our Travel Basic policy. If you have any further questions, please contact the Claim Administrator at 1-866-968-2061 7:30am – 7:00pm CST, M-F. To download a Claim Form visit http://.travelexinsurance.com/SBClaims/.

    Kind Regards,
    Marcy
    Aug 07,2017
The trip included a
cruise
tour
Travelex Travel Select
Like most insurance, you don't know how really good it is until you need it. Fortunately, for this trip I didn't.
Kelly F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Flight Insure Plus
I was totally pleased with my interaction with Travelex. Fortunately, no claims needed to be filed, so I can't rate them on that. Claim fulfillment is the true test.
Michael J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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