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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers who have visited India rated the Travelex Travel Basic plan
4.04 out of 5
15
ratings and reviews
86%
recommended
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Filed claim
The trip included a
tour
Travelex Travel Basic
I purchased the plan in good faith thinking I will never have to use. Unfortunately my husband Deonarine Prasad fell and broke his leg. I could not get hold of anyone lines busy and long hold times so I gave up. We handled ourselves with medical in India paid out of pocket expenses. With assistance of the airline somewhat we are back home.
I am not one to complain but this was unacceptable
Hardai P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    We appreciate your feedback. The insurance provider has issued the following response:

    "Thank you for taking the time to express your concerns on Insuremytrip.com. We are sorry to hear that your husband suffered an unfortunate accident on your trip, and that you were not able to get through when calling.

    The Covid-19 pandemic has caused unprecedented disruptions in the travel industry, and the world at large, thus longer wait times have occurred. This also caused On Call International, our Travel Assistance provider, to have longer than normal call volume and wait time. We want to thank you for your feedback and will pass this on to On Call International, for future assistance in helping our travelers.

    You mentioned you had incurred medical expenses during your trip. To receive assistance with filing a claim, please contact our Claims Department at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at travelex.claims@bhspecialty.com. You may also start the claims process by visiting our website, https://travelclaims.bhspecialty.com/fnol/start or download our app “Travelex Insurance” on Google Play or iTunes.

    Please be aware that due to the Coronavirus outbreak, they are experiencing an increased volume of claims. All claims are being processed in the order in which they are received, but that may take up to a minimum of 8 weeks. We appreciate your patience.

    Kind Regards,

    Travelex Insurance Services"
    Jun 10,2020
Travelex Travel Basic
Didn't need to use the plan but the basic coverage was very good. I had an accident a month before leaving and my doctor was uncertain whether I could go -- right up until 6 days before leaving. Knowing that I had coverage to refund my out of pocket expenses removed one layer of discomfort, at least!
Sandra P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
I had purchased travel insurance in the past but never had a reason to file a claim. This was the first time we were filing a claim for travel cancellation due to medical reason and I was a bit skeptical about my claim settlement. However Travelex Insurance put all my doubts to rest. Very efficient processing of claim. Completely satisfied. I will recommend Travelex Insurance to everyone.
Thank you Insuremytrip.com for showing all the available options for insuring my trip. All the quotes shown were from reputable companies and the website had enough information on coverage options. It made my purchase of insurance plan very easy.
MAHESH B. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
I called Travelex with questions and I got either "no" or "you'll have to speak with another department". Typical insurance company uselessness.
Paul K. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
I believe in having travel insurance. I had to use it one time for an unexpected cancellation and it was great having reimbursement.
Elizabeth G. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
I received coverage that fits my needs exactly! Thank you for offering this plan. I will use Travelex Travel Basic plan again and have used it for several other trips in the past.
Ellen F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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