Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.
To learn more, see the Travelex Travel Basic product page.
We want to thank you for taking the time to put your concerns in writing, and we are sorry for your frustration.
The InsureMyTrip.com website allows you to compare the benefits, coverages, and exclusions of the insurance plans offered. The protection plan’s Description of Coverage is available on the InsureMyTrip.com website to view prior to purchasing. It was also emailed to you, along with the Confirmation of Coverage, at the time of purchase on May 8, 2017 at 2:38pm.
Please keep in mind, that the Travel Basic protection plan that was purchased is a Named Peril Policy meaning the policy outlines the coverage included and if the reason for trip cancellation or trip interruption is not listed, coverage does not apply. The 13 different reasons listed for Trip Cancellation and Trip Interruption can be found on pages 11 & 12 of the Description of Coverage. Unfortunately, pet emergencies are not an eligible reason for trip interruption benefits.
We empathize with your unfortunate situation; however, we trust that you understand that based on the terms and conditions of the protection plan purchased.
Kind Regards