Travel Insurance Reviews Travelex Travel Basic
Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.
To learn more, see the Travelex Travel Basic product page.
Travelex
Travel Basic
I told rental car agencies I have you, no problem.
Richard D. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Travelex does not allow to opt out of medical coverage when travelling in the U.S.A. With Medicare, I did not need medical coverage, only flight delay, cancellation/interruption benefits. Moreover, Travelex has an exceptionally long departure delay exclusion, I believe eight hours. There is not, however, any limit on arrival delays. On a May 15, 2017 United Airlines flight to Newark connecting to a direct flight to Madrid, Spain. The Orlando 3:30pm departure flight was canceled, and United put me on a Lufthansa flight to Frankfort that had a 3-hour layover, for a 3-hour flight to Madrid. Whereas total travel time to Madrid with United was 10 hours 20 minutes, this person disabled from a spinal injury was forced to stand/sit for more than 22 hours. Additionally, I had paid for Premium Economy bulkhead seat with United (because of the spinal condition), and Lufthansa put me in a Sardine Class window seat. I could not file a claim because I arrived at my destination, though 12 hours late, missing the first day of the tour.
Larry Dean M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
I didn't have to file a claim, fortunately. I thought the price was standard for the industry, but still seemed too much.
Mary K. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Although we didn't have to use your plan, it was more than worth the peace of mind in the event of a family, medical or weather issue. Yes, we would consider using your plan again in the future.
Lynnea P. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
I had a very nice trip and every thing went well. I did not need the insurance.
Rita B. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Didn't need to use it so don't know how a claim would have worked. Bought it for peace of mind while traveling.
JANE O. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
The cost of the coverage seems quite high. It would be helpful to have more information on why the cost is what it is.
Douglas A. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
I have bought travel insurance for many, many trips and have never made a claim. With this purchase I had to make my first claim. I completed about 5 pages of paperwork including having a page completed by my doctor. I received a complete refund within 2 weeks of sending in the paperwork. No hassles. The claims process was really easy and straight forward. I will definitely be purchasing Travelex insurance again.
Lynda A. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Travelex
Travel Basic
Glad there were no serious problems other than flight out cancelled but got out in good time.
yvonne r. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
We didn't need to file a claim but we had peace of mind if we did need it.
Gregory S. would
recommend this plan to a friend or relative.
We want to thank you for taking the time to put your concerns in writing.
With regards to your concern about the Travel Basic coverage, the comparison website allows you to compare the benefits, coverages, rates, and exclusions of the insurance plans offered by several different Travel Insurance Companies. When you spoke to the representative you did talk about a few different policies offered by different companies.
The Travelex Travel Basic plan that you purchased is a package plan and while you can choose the trip cost amount that you want to insure on the policy, the only benefit that can be removed is the Trip Cancellation benefit. Please refer to the Travel Basic Description of Coverage that was emailed to you at the time of purchase on June 13, 2017 at 2:26pm.
The Trip Delay Benefit, on page 12, states, “If your Covered Trip is delayed for 5 hours or more, we will reimburse you, up to the amount shown in the Schedule, for reasonable additional expenses incurred by you for hotel accommodations, meals, telephone calls and local transportation while you are delayed. We will not pay benefits for expenses incurred after travel becomes possible.†There are also six (6) different reasons allowing for Trip Delay, the first of which is, “any Common Carrier delay,†which is in the Description of Coverage on page 13. Trip Delay and Arrival Delay would be the same benefit, if it is for a covered reason.
The Trip Interruption benefit, on page 10, states, “If you are unable to continue your Covered Trip for one of the Covered Reasons, we will reimburse you, less any refund paid or payable, for unused travel arrangements. . . .†There are specific reasons for this benefit, such as, “arrangements canceled by an airline, cruise line, motor coach company, or tour operator, resulting from inclement weather, mechanical breakdown or organized labor strikes that affect public transportation,†which is in the Description of Coverage on page 12.
Insurance is highly regulated and to confirm coverage, completed claim forms and documentation are an important part of the claim process. We have contacted the Claim Administrator to help get the claim process started and they emailed you the applicable claim forms and a request for any required documents on Wednesday August 2, 2017. These documents are needed to evaluate and process your claim.
We hope this clarifies the Trip Delay Benefit and Trip Interruption benefit on our Travel Basic policy. If you have any further questions, please contact the Claim Administrator at 1-866-968-2061 7:30am – 7:00pm CST, M-F. To download a Claim Form visit http://.travelexinsurance.com/SBClaims/.
Kind Regards,
Marcy