Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers rated the Travelex Travel Basic plan
4.53 out of 5
728
ratings and reviews
98%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
Travelex Travel Basic
I have bought travel insurance for many, many trips and have never made a claim. With this purchase I had to make my first claim. I completed about 5 pages of paperwork including having a page completed by my doctor. I received a complete refund within 2 weeks of sending in the paperwork. No hassles. The claims process was really easy and straight forward. I will definitely be purchasing Travelex insurance again.
Lynda A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
Since our vacation went smoothly we had no reason to use the insurance; however, the peace of mind was worth the cost. The website application works very well.
Wilmer K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Basic
Easy to purchase and well worth the money for the peace of mind.
Mei-Yun T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Basic
Glad there were no serious problems other than flight out cancelled but got out in good time.
yvonne r. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Basic
Didn't have to use it but it gave me peace of mind to know I was covered
Kiyoshi K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
We didn't need to file a claim but we had peace of mind if we did need it.
Gregory S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Basic
When my trip was forced to be cut short due to the death of my father-in-law, we incurred non refundable hotel costs and airfare change fees. When I contacted Travelex, I was sent a 10 page form to be filled out, including one page which required the patient's doctor who I did not know nor had ever been in contact with. The doctor filled out the form as if it was for my father-in-law making the claim, not me because it was so confusing. Never did file the claim as my charge card covered the issue with no hassle at all. Makes me mad that I ever bought travel insurance since it appeared the insurance company was trying to make it impossible to prove that there was a covered incident.
gary l. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • TIS Reviews
    Travelex
    Photo
    Thank you for taking the time to post your concerns. Please accept our sincere condolences to you and your family for your loss.

    We’re sorry that you felt our claims process was complex. The Claims Administrator has closed your claim based on your confirmation that you have been refunded in full by your credit card company.

    Travelex makes every effort to review all concerns from our clients. If we can be further service, please let us know.

    Kind Regards,

    Travelex Insurance Services, Inc.
    Administration, Risk and Compliance
    Please note: All terms, conditions, exclusions and provisions of the plan apply. All benefits will be determined at the time a claim may occur based on the information and documentation submitted.
    Aug 01,2016
The trip included a
tour
Travelex Travel Basic
Referred by a friend who had filed a claim. They were very pleased. We did not have a claim but felt good about the coverage.
Daniel B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Basic
Thankfully we did not have to file a claim for this trip. We felt the price for the product we signed up for was a fair price and would purchase the plan again in the future.
James B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
June 14 I just sent in my claim for medical aboard ship and lost bag when departure between ship and air port. Now I will find out how good they are. The claim I turned in was taken care of in about 8 days after sending in claim VERY satisfied.
William H. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.70)
  3. Nationwide
    (4.65)
  4. MEDEX
    (4.61)
  5. RoamRight
    (4.61)
  1. RSA Insurance
    (5.00)
  2. GeoBlue
    (4.68)
  3. Crum & Forster - Travel Insured International
    (4.64)
  4. IMT Services
    (4.60)
  5. Travelex
    (4.59)