Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers rated the Travelex Travel Basic plan
4.53 out of 5
1,016
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Travelex Travel Basic
Didn't need it, thank goodness, but happy to have it. I like Travelex best as it is primary. However, the premium is usually enough higher than secondary policies that I go with them and keep my fingers crossed. When I have had a claim with a secondary policy, it has been handled well, only have to deal with the inconvenience of chasing other policy payments first.
Owen W. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Would have rated a 5, but was not sure if the plan covered cancellation due to hurricanes(Irma) or other related weather problems. Will have to review the coverages more carefully in the future. Possibly a cancel for any reason if cost is reasonable for the trip.
Vincent P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    The Travelex Travel Basic policy does not provide Hurricane specific coverage, but does allow cancellation due to the following covered reasons:

    "3. Common Carrier delays resulting from inclement
    weather, or mechanical breakdown or organized
    labor strikes that affect public transportation;"

    "8. your Home made uninhabitable by fire, flood,
    volcano, earthquake, hurricane or other natural
    disaster;"

    Please feel free to contact us at 1-800-487-4722 if you have any questions or concerns. Our licensed representatives are available 7 days a week.

    Nov 03,2017
Travelex Travel Basic
Bare bones policy for the price. Make sure you read the fine print. In our case, the St. John USVI villa we were supposed to stay in was damaged by a hurricane and uninhabitable due to lack of power on the island. The "uninhabitable home" coverage in the Travel Basic plan only applies if your own home is damaged, but not the destination home. This makes no sense and makes me question buying travel insurance in the future. Buyer beware.
William B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for recommending that your fellow travelers read the policy terms and conditions prior to purchasing a plan. That is so very important when selecting the "best" plan.

    In order to be eligible for reimbursement under any travel insurance policy, your reason for cancellation must be listed as a "covered reason" under Trip Cancellation. Covered Reasons are readily available for your review just by clicking on the dollar amount of Trip Cancellation within your quote and going to the Trip Cancellation section.

    It is also important to remember that the list of covered reasons do vary from plan to plan and even from state to state. Usually the most basic plans have the fewest covered reasons to cancel such as the Travelex Travel Basic. However, if you had purchased the Travelex Travel Select plan, then you would have had coverage under Trip Cancellation for the following reasons that were not covered under the Basic plan:
    "9. your destination made uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster;
    10.mandatory evacuation ordered by local authorities at your destination due to hurricane or other natural disaster."

    Please consider reviewing a plan for your next trip. Customer Care is available at (800) 487-4722 weekdays from 7:00 AM to midnight ET and from 9:00 AM to 9:00 PM ET to assist you with a quote.
    Nov 07,2017
The trip included a
tour
Travelex Travel Basic
Thankfully i didn’t have to use my policy.

Just knowing I would have help if anything had occurred was a burden lifted off my shoulders. It was important to me that someone could speak the language and intercede on our behalf.

I downloaded the app on my phone so had my information with me all the time. I definitely will purchase this “peace of mind” policy in the future.

Thank you Insuremytrip.
Norman B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
When I purchased the trip protection plan, I spoke with Carol at Insuremytrip. I explained my needs and Carol was very knowledgeable with the many options. Thanks to Carol, I chose the appropriate plan.
Lana L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
IT WAS EASY TO GET. GLAD WE DIDN'T NEED TO USE IT!
Sandra E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Didn't file a claim but provided peace-of-mind during trip!!
David C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
We chose this plan because we have elderly parents and were concerned that we may be called back home should they become ill. Fortunately we did not need to make a claim, but we enjoyed our trip more knowing that if something came up we were covered, and would have help making arrangements to come home.
Peggy P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
We cancelled our trip due to a back injury that required surgery and rehabilitation. The claims process was completely transparent and the customer service was excellent. We were quite satisfied with the entire process and would recommend Travelex for your trip.
James S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Thank you! I had an unexpected medical issue that is quite serious. My doctor immediate filled out the form because she knew how much this trip meant to me, but she also was against me traveling until my surgery and recovery. Travelex was polite and professional when I called to see what steps to take in filing a form.
I received my check for the amount that I had already paid on my credit card before my trip was even scheduled to return. Thank you again.
Teresa N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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