Travel Insurance Reviews TravelSafe
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The trip included a
cruise
TravelSafe
Classic
Plan was exceptional, and the reason it was exceptional is that I did not need to use it. Have a great time and had peace of mind prior to, and during, that things were covered in case of an emergency.
David F. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
Didn't use it
Gregory S. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
Didn't use it
Lawrence S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
We cruise frequently and have been purchasing Travel insurance for many years. After comparing a number of policies we have come to the conclusion that TravelSafe Classic offers the best coverage in it's class at a very competitive price.
Earlier this year on the 3rd day of our 20 day cruise we got the word that a very close relative had passed away and we had to rush back. This experience exposed the strengths and weaknesses of this plan. The process of filing claim was simple and according to the acknowledgment of the receipt of the claim I was to receive a decision within 14 days. After not having heard anything for almost a month I contacted TravelSafe who told me that they were just the agents for the US Fire Insurance and claims are handled by TripMate. Unfortunately there are a lot of negative reviews about TripMate and I experienced some of the same problems. Most of the time their phone would ring for a while and then disconnect the call, other times they would put me on hold for as long as an hour and then hang up. A few times I got the option to leave a message with a promise of receiving a call back within a few hours but no one ever called back. At least four times I managed to actually talk to an agent, each time they would take my information and promise to get back to me the next day but never heard back from any of them. After two and a half months of not getting anywhere with TripMate I requested assistance from TravelSafe who contacted TripMate on my behalf and within 2 weeks my claim was processed. In the end it took about 3 months and I received the full value of the benefits I had purchased. I am not sure how much longer it would have taken had TravelSafe not intervened. In spite of our frustrating experience with TripMate we just purchased TavelSafe Classic Plan for our upcoming cruise because it provides excellent coverage at a reasonable cost and I am told that TripMate is working on improving it's customer service.
On a side note, InsureMyTrip claims that if you purchase a policy through them they act as an advocate on your behalf, however, it was my experience that all InsureMyTrip did for me was to give me the telephone number of TravelSafe.
Earlier this year on the 3rd day of our 20 day cruise we got the word that a very close relative had passed away and we had to rush back. This experience exposed the strengths and weaknesses of this plan. The process of filing claim was simple and according to the acknowledgment of the receipt of the claim I was to receive a decision within 14 days. After not having heard anything for almost a month I contacted TravelSafe who told me that they were just the agents for the US Fire Insurance and claims are handled by TripMate. Unfortunately there are a lot of negative reviews about TripMate and I experienced some of the same problems. Most of the time their phone would ring for a while and then disconnect the call, other times they would put me on hold for as long as an hour and then hang up. A few times I got the option to leave a message with a promise of receiving a call back within a few hours but no one ever called back. At least four times I managed to actually talk to an agent, each time they would take my information and promise to get back to me the next day but never heard back from any of them. After two and a half months of not getting anywhere with TripMate I requested assistance from TravelSafe who contacted TripMate on my behalf and within 2 weeks my claim was processed. In the end it took about 3 months and I received the full value of the benefits I had purchased. I am not sure how much longer it would have taken had TravelSafe not intervened. In spite of our frustrating experience with TripMate we just purchased TavelSafe Classic Plan for our upcoming cruise because it provides excellent coverage at a reasonable cost and I am told that TripMate is working on improving it's customer service.
On a side note, InsureMyTrip claims that if you purchase a policy through them they act as an advocate on your behalf, however, it was my experience that all InsureMyTrip did for me was to give me the telephone number of TravelSafe.
Pervez Z. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
This was a very good plan for what I needed. Thankfully I did not need to use it but was very sure if I had, I would have been covered. Too many people neglect to take out insurance, thinking it will never happen. I buy insurance hoping I will never have to use it but it gives peace of mind knowing it is there if needed!
Rebecca B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Basic
Did not use....having gave me peace of mind...
June H. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Basic
No thank goodness we didn't have to use it ,but its peace of mind to have just in case. Thanks for providing it.
Rickey B. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
I'm very blessed to have had this Insurance and I plan on purchasing it again for my next cruise. Thank God I didn't have to use it.
Pamela R. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic Plus
I didn't have to use the coverage, but it gave me peace of mind to have it. The small cost was worth that peace of mind.
James H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
Great affordable coverage. I've been a fan for 10 years.
Sheryll A. would
recommend this plan to a friend or relative.
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