Travel Insurance Reviews TravelSafe Classic Plus
The Classic Plus plan from TravelSafe offers the higher limits and covered perils of the Classic plan, but is set apart by offering Cancel for Any Reason. This plan offers coverage for Baggage, Travel Delay, Medical, Emergency Medical Evacuation, and Accidental Death and Dismemberment as well as a few other highlighted coverages: Missed Connection coverage, Non-Medical Emergency Evacuation, and a Pre-Existing Condition Waiver
To learn more, see the TravelSafe Classic Plus product page.
The trip included a
cruise
TravelSafe
Classic Plus
We filed a claim in October 2017, for a November 2017 cruise that we cancelled. There were several hurricanes that increased their response time, which is understandable, but We had "cancel for any reason" insurance and we didn't receive our insurance reimbursement until April 2018. It took 6 months to go through the claim process. They would say they needed additional information and then two weeks later they would ask for new information that they could have asked for in the previous contact - it seemed like they were trying to delay resolution of our claim. They took so long that they threatened they were going to close our claim request because we provided an "invalid" cruise reservation number - it turns out it wasn't invalid at all, it was archived by the cruise line since it was so many months after the actual cruise date. They did pay the amount we expected, but taking 6 months to pay us is way too long.
Dina G. would not
recommend this plan to a friend or relative.
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-
Carol
IMT
Dear Dina,
Thank you for leaving a review regarding the length of your claim settlement. The amount of time you waited to reach settlement was too long. We are sorry for the inconvenience and the frustration it caused. We are taking important steps to make sure claims are settled promptly, including increasing the number of adjusters we have available. To avoid issues like the one you had experienced with your cruise reservation number, we will also be expanding the time claims will be open.
Again, we apologize for the experience you had with us during claims. We strive to provide high-level service to all of our travelers and it is never our goal to make travelers wait this long to reach settlement.
Sincerely,
Deb Grove
Vice President of Operations
TravelSafe InsuranceMay 23,2018
The trip included a
cruise
tour
TravelSafe
Classic Plus
Did not have to actually use the plan...cannot really offer accurate review...
Ty E. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic Plus
I didn't have to use the coverage, but it gave me peace of mind to have it. The small cost was worth that peace of mind.
James H. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic Plus
Although we did not need to file any claims, knowing we had this comprehensive plan gave us a feeling of security. Also, we were happy with the professionalism and helpfulness of the customer care representatives who assisted us in interpreting the various features of this policy and aided in purchasing it. When we had to make a date change, they changed the date and explained the process of sending the change to the insurance company and then they followed up with an email confirmation.
Julianne M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic Plus
The policy gives me a comfortable feeling when I travel
richard k. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic Plus
Just glad we didn't need to use!
Elaine S. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic Plus
Fortunately we did not need this insurance, but we believe it is always better to have it just in case! You never know what the future holds.
Charles M. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic Plus
We always purchase travel insurance when we cruise, but have never needed or used it, but like the peace of mind it gives us. Almost every cruise we hear of someone needing medical/transport so we will always purchase this insurance just in case.
Jack R. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic Plus
It gives you a sense of security because you are covered, and can relax about your trip.
Camilla O. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic Plus
Did not need to use plan with this trip.
Mark B. would
recommend this plan to a friend or relative.
We apologize for the recent problems you experienced in your recent claim process. We agree that a six month turnaround time appears excessive for your claim. You will be pleased to know that the company recognizes this problem and have hired additional claims representatives and implemented supervisory reviews to improve on their customer performance.
In the future, please remember that InsureMyTrip also offers assistance with your claims. You can call us to request an Anytime Advocate® who will support you if the process is delayed or you believe that your claim is unfairly denied.
InsureMyTrip can be reached weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET at (800)487-4722.