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Travel Insurance Reviews Trawick International Safe Travels Voyager

The Trawick International Safe Travel Voyager plan is available to U.S. residents and has primary medical coverage of $250,000. This plan also has optional Cancel for Any Reason coverage, if eligible, to cover scenarios not typically covered under trip cancellation.

Customers who have visited Portugal rated the Trawick International Safe Travels Voyager plan
3.86 out of 5
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Filed claim
Trawick International Safe Travels Voyager
Do not use Trawick at all! My baggage was delayed and I filed all documents on time and to the letter. Initially I was told I would hear back in 10 days. Then I was told I would hear back in another 15 business days. Well, another 15 business days have passed. When I called them again, it was as though I was in the wrong. I tried being as polite as possible and then he told me I would hear back in another 30 business days. Along the way, he kept telling me I would receive a status update in an email. I never once have received any emails or updates. Nothing. When I had emailed them, absolutely zero response numbers of time. They said I could go to a website (cbpconnect) to get a status update. When I went there, nothing. And then when I asked on the phone call about it, it says I'm in the system. When I asked I why I wasn't even receiving any updates, he sighed and basically said wait the month.

I think it's all a scam to actually not pay out on an actual valid claim. I submitted airline baggage lost claim forms, boarding passes, filled out Trawick forms, everything. Early and on time and thing.

I am very disappointed in Trawick and in Insuremytrip for even giving them such high ratings when they have been so poor in every aspect of their customer service.
Samuel S. would not recommend this plan to a friend or relative.
9 of 10 people found this review helpful
  • Sally
    Thank you for your review. Please see the following response from Trawick International.

    "Dear Mr. and Mrs. Shin,

    Thank you for your review. We are sorry to hear you had a frustrating experience with us and appreciate you bringing this to our attention. Unfortunately, baggage delay coverage is only available for the outbound trip, not the return trip, and if we did not let you know that when you reached out, that is on us. We strive for excellence in customer service and will use your feedback to make us better. We hope you will give Trawick International another chance.

    Trawick International Customer Service"
    Nov 03,2021
The trip included a
Trawick International Safe Travels Voyager
I did not have to use the plan. I was so grateful to have it though. The peace of mind it gave me, especially during this time, was priceless. I will be using this service again and will recommend to friends.
Kathleen F. would recommend this plan to a friend or relative.
Claims not filed
Note: This review is for an earlier version of the plan.
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