Travel Insurance Reviews TripAssure
TripAssure (formerly MH Ross) designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.
Learn more about TripAssure.
The trip included a
tour
TripAssure
Advantage Asset
Selecting a plan was very easy with the ability to view several choices side-by-side. We got a plan with better coverage than what was offered by our tour operator for less than half the price. We recommended InsureMyTrip to others in our group for their next trip.
Timothy W. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Bridge
A month after submission of a very well documented claim, I called for a status since the online claim tracker hadn't moved for two weeks. No one answered; however, the voice mail said someone would call back within 24 hours. No one did, but I got the same "will call you back within 24 hours" message. Again, no answer. I called again and actually got a person. They found my claim and said it would be expedited and I would hear from her in 3 workdays. At the 5 workday point, I called again and was told the claim was being reviewed and should be completed shortly. Evidently the claims work overwhelmed the available staff and everything was behind. Finally, after 2 1/2 months, the claim was paid.
Robert B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
TripAssure
Advantage Asset
I had a medical emergency only 2 days into my 3 week trip. The travel assistance company found the nearest hospital to my location and followed up for any additional medical care. My out-of-pocket expenses were promptly reimbursed upon my return. I will definitely use this plan again.
Adrienne C. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset
With insurance it is all about how claims are handled. Thankfully, I did not file a claim so, as others have noted, it is not possible to rate the company on its most important criteria.
Steven H. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Bridge
The plan covered everything I wanted it to.
Adam G. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Bridge
I was pleased that I didn't have to purchase the trip cancellation policy as that increases the price of the insurance by $300. or more. Your agents should make customers aware of this because otherwise, I wouldn't have purchased any insurance. The coverage of lost baggage and health insurance while traveling is most important to me.
Susan P. would
recommend this plan to a friend or relative.
-
Carol
Typically, comprehensive policies are used to insure the cost of one's trip. Many policies, such as the MH Ross Advantage Bridge plan, may be purchased without insuring a trip cost. If a trip cost is provided in the quote form, then trip cancellation will be included in the comprehensive policies. Your trip cost will determine your trip cancellation and trip interruption limits as well as your comprehensive policy premium. In the future, you can state that you are not looking for trip cancellation coverage and enter a zero in the trip cost section.Feb 26,2016
TripAssure
Advantage Asset
We had to submit a claim due to the death of my father-in-law halfway through our trip. The claim process was reasonable and payment was made within about 6 weeks.
Richard M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
TripAssure
Advantage Asset
Concerned about possible issues that could arise that would affect our three week trip to Italy, I reviewed several insurance options that would cover us with specifics issues before and/or during our trip and this plan covered us. Thank you.
Yenesis A. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset
I felt safer and better prepared having travel insurance. You never know what might come up. I really liked the email you sent right before our trip; that felt personal.
Robert K. would
recommend this plan to a friend or relative.
TripAssure
Advantage Bridge
I didn't have to use the plan. However, I felt very secure having this plan with me as I travelled. The price was exceptional in comparison to other plans I reviewed.
Charles W. would
recommend this plan to a friend or relative.
The following is a statement issues by the claims administrator:
“Thank you for writing a review and making us aware of your negative experience with your claim. I understand you are dissatisfied with the time it took for your claim to be paid and our communication during the claims process. You are correct, you filed a very well documented claim, and Trip Mate did not process your claim quickly. Our goal is to process your claim within 10 business days once all documentation is received, and we failed to achieve this goal with your claim. Being responsive and communicating clearly is a priority for our customer service team, and we fell short of this, as well. We agree that it is unacceptable to promise a call back and not fulfill that commitment. Please accept my sincere apologies for the frustration associated with your claim. We truly appreciate you sharing this feedback because your experience will help us improve our training and better assist other travelers.â€