Travel Insurance Reviews TripAssure

TripAssure (formerly MH Ross) designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about TripAssure.

Customers rated TripAssure
4.51 out of 5
1,062
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
TripAssure Advantage Asset
.I particularly like dealing with the Insure My Trip website and its policy scanning tool. I also made a few calls to them to get clarification on some items. Among policies that seemed to satisfy my coverage criteria, I picked TripAssure for the price.

I (the purchaser) am not "somewhat dissatisfied" with this policy, as implied with my three star ratings. Frankly, it may be a great policy, or it may be crap. We had no claims, so there is no way to test that it is any good. The true test is whether or not they pay claims fully, promptly and with no runarounds.

I spent a lot of time on my policy search because the policy was for a scuba diving vacation for my adult children and granddaughter. My emphasis was on medical and repatriation coverage, with due consideration give to loss of equipment in the event of theft or baggage loss. Although I bought transportation and lodging from Delta Vacations, I did not use a "trip provider" for the important part of our vacation--the diving. If you are using a travel agent or other type of trip arranger/provider like an ocean or land cruise/tour, then I suggest that you carefully consider provisions that supposedly protect you against trip cancellation or delays.
Kathryn S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
TripAssure Advantage Asset
I particularly like dealing with the Insure My Trip website and its policy scanning tool. I also made a few calls to them to get clarification on some items. Among policies that seemed to satisfy my coverage criteria, I picked TripAssure for the price. Frankly, it may be a great policy, or it may be crap because the true test is whether or not they pay claims fully, promptly and with no runarounds.

I spent a lot of time on my policy search because the policy was for a scuba diving vacation for my adult children and granddaughter. My emphasis was on medical and repatriation coverage, with due consideration give to loss of equipment in the event of theft or baggage loss. Although I bought transportation and lodging from Delta Vacations, I did not use a "trip provider" for the important part of our vacation--the diving. If you are using a travel agent or other type of trip arranger/provider like an ocean or land cruise/tour, then I suggest that you carefully consider provisions that supposedly protect you against trip cancellation or delays.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
TripAssure Advantage Bridge
It is always comforting to know I am protected, if needed.
Thomas D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
TripAssure Advantage Bridge
I have used InsureMyTrip at least half a dozen times. On a couple of occasions, TripAssure was the best option. The mobile app is great.
Peter C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
TripAssure Advantage Bridge
I flew to Paris on 10/20/2016 and my baggage was delayed for 3 days. I filed a claim with MH Ross through TripMate on November 1, 2016 right after I came back for my trip for the costs that I incurred due to my luggage delay. I submitted a claim for approximately $200.00 and I am still waiting as of 2/22/17 for my claim to be processed. I have called on numerous occasions and submitted all the documents needed and my claim is still pending even though the last representative that I spoke to told me that they have received all the documents needed. Keep in mind that the claim is only $200 and I can imagine how much of a headache it would be for a much bigger claim! This is the first time that I ever filed a claim and I am extremely disappointed with MH Ross. I do not recommend to anyone to purchase insurance policies from them.

After months of going back and forth with this company, they finally paid just a small portion of the claim. Do not recommend!
Roseflore B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are very sorry to hear that you were unhappy with the TripAssure claims process. Upon receiving your review on February 1, 2018, we assigned an "Anytime Advocate" to look into your 2017 claim.

    In response to her inquiries, TripAssure advised that your claim was actually finalized back on Feburary 22, 2017. The payment for 110.70 USD was then printed and mailed on February 27, 2017 for toiletries purchased while the baggage was delayed. However TripAssure also sent you a letter on February 23, 2017 advising that they would not reimburse you for the additional airfare since it is not a covered expense under Baggage Delay which was correct according to your policy terms.

    Hopefully we will hear from you for future trips. We are available to assist you in quoting and purchasing a plan weekdays from 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM ET.
    Feb 13,2018
The trip included a
cruise
TripAssure Advantage Complete
I did not need to file a claim, so I cannot really give a review of the policy.
Martha G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
TripAssure Advantage Bridge
While i did not use the plan (fortunately) I was very comfortable having it.
I also like the ease of getting it thru the internet with the aid of your very helpful and pleasant reps.
I have purchased policies from you before and will continue to do so for travel.
Herman M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
TripAssure Advantage Asset
Easy to get the coverage I needed for the trip.
Successfully returned home without any issue so I did not file a claim. I can't rate them on delivering.
Mary A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
TripAssure Advantage Bridge
Great piece of mind!
Bernardo P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
TripAssure Advantage Complete
I had to cancel because I suffered a stroke. All that was at risk was the deposit which was about the same as the insurance costs. The claim has still not been paid and the service is utterly atrocious. I am convinced that if not for insuremytrip’s Gail’s intervention there is no chance of getting a claim paid short of litigation. I do not understand, though why insuremytrip sells this company’s policies. They are risking getting sued.
morris t. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel and that you experienced difficulties in the claim process. We are pleased to hear that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.
    Dec 18,2017
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