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John Hancock Insurance Agency, Inc. Silver

The John Hancock Silver Plan is designed for both Domestic and International travel coverage. There are valuable benefits you may need before and during your trip when your travel plans could change due to unexpected delays or interruptions. This plan includes a wide range of coverages including trip cancellation, trip interruption and trip delay, plus primary accident or sickness medical coverage. There are no deductibles on claims and you can customize a personal plan by adding optional coverages including Trip Cancellation for Any Reason, rental car coverage and increased Common Carrier Accidental Death and Dismemberment limits.

If you are taking a cruise or a well-planned vacation, the John Hancock Silver travel insurance plan is a good insurance option to include in your travel plans. If your trip is delayed en route to or from your destination for 3 hours or more, the Silver plan includes benefits to help with unexpected out-of-pocket arrangements. Covered reasons include inclement weather, sickness of you or a family member, or airport closures are a few of the many covered occurrences. Baggage delay or loss is covered with some benefits starting after just 12 hours of checked luggage being delayed. Multilingual assistance is available 24/7 in case you need help during your trip or even assistance with arrangements to return home due to an emergency. Please refer to the policy for all the benefits, terms and conditions.

Coverages and Plan Info

Coverage amounts are per person, unless otherwise noted.

Plan Summary

Protect your trip with cancellation, interruption, delay and medical benefits.

Highlighted Coverages

Trip Cancellation
Trip Interruption
Baggage Delay
Pre-Existing Condition Lookback Period
Medical Evacuation

Plan Info

Plan Type
View Certificate
Refund Policy
Available to
U.S. Residents
AM Best Rating

Trip Protection

Trip Cancellation
Trip Interruption
Terrorism in Itinerary City
Interrupt for Any Reason
Baggage Delay
Vacation Rental Damage

Medical

Medical Limit

Accidental Death

24-Hr Full Coverage
Common Carrier
Included in Accidental Death 24-Hour

Evacuation

Medical Evacuation

Additional Benefits

24-Hour Emergency Assistance
Optional Coverages

Your Quote

To see the most accurate plan information and pricing Get a Quote

Ratings and reviews

Our customers rate the John Hancock Insurance Agency, Inc. Silver on our site
(4.53) of 5
on average based on 662 reviews.
A
A.M. Best Rating
A+
Better Business Bureau Rating
I've always bought travel insurance, often from John Hancock, but this is the first time I've had a claim. I had emergency surgery 4 days before departure and had to scrap a monthlong trip. Fortunately, I keep very good records so I was able to provide good documentation for the claim. It was handled very fairly and timely, in my opinion. I filed the claim on March 1, provided chunks of documentation on March 12 and March 27, and received my final check on April 8 - I think that's amazing! My only complaint is that I wish there had been some kind of process tracker so that you'd know where they were in processing the claim - like Domino's lets you know whether they're preparing, baking, finished, etc. :) Other than that, I have no complaints and will be buying John Hancock from here on out.
Janet H.
John Hancock claim service provider does not seem efficient. Their computer system would not accept uploads and had to email each document one at a time. Customer service did answer phone and was helpful. I have had much better service with other companies. Not impressed. Will not use again .
Jeanette M.
Overall, the claim process was easier than I expected. Besides having to send a few documents more than once, there were no issues. The servicer has a secure website that allows documents to be uploaded, rather than sending them insecurely via e-mail, or cumbersomely via fax.
Filipp S.
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