Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I filed a claim on a previous trip and Generali reimbursed me for the entire cost of the trip. I was very pleased with that and continue to use Generali when I need trip insurance.
Vickie B. would
recommend this plan to a friend or relative.
Agent was helpful selecting a medical plan to supplement the insurance purchased from the cruise line.
Fortunately it was not needed. That’s what insurance is for.
James S. would
recommend this plan to a friend or relative.
1 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
My flight was cancelled and I had expenses related to the delay. I had my electronic boarding pass which stated that the flight was Cancelled, but C&F didn't think that was enough. They wanted a written statement from the airline as to WHY the flight was cancelled. It was the weather, but who cares? Why do they need a statement in writing from the airline when it was clear that I couldn't have forged my own electronic boarding pass? That added ten days to my reimbursement, which I did eventually receive.
Barbara M. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I've always bought travel insurance, often from John Hancock, but this is the first time I've had a claim. I had emergency surgery 4 days before departure and had to scrap a monthlong trip. Fortunately, I keep very good records so I was able to provide good documentation for the claim. It was handled very fairly and timely, in my opinion. I filed the claim on March 1, provided chunks of documentation on March 12 and March 27, and received my final check on April 8 - I think that's amazing! My only complaint is that I wish there had been some kind of process tracker so that you'd know where they were in processing the claim - like Domino's lets you know whether they're preparing, baking, finished, etc. :) Other than that, I have no complaints and will be buying John Hancock from here on out.
Janet H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.