Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
The initial cost of the plan was okay when I first purchased the insurance, but when I tried to add more coverage for additional expenses prior to the trip (e.g., paid for a rented an apartment in Paris), the price was outrageously high. I didn't get all the coverage that I wanted because it became too expensive.
Jeffrey H. would
recommend this plan to a friend or relative.
Berkshire Hathaway Travel ProtectionExactCare Value
Luckily this was yet another travel protection plan that I purchased but did not need to file a claim on, but it was there if needed, and that's the best situation each and every time. Great coverage at a good price, and I would readily repeat the purchase. Easy to recommend.
Donald P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Through the years, I have purchased many insurance policies with Insure My Trip. I am very happy with the latest one I purchased, and I especially appreciate being able to update the coverage it after my original itinerary was extended.
Jayne H. would
recommend this plan to a friend or relative.
The cruise line took bankruptcy and your company did NOTHING for us. Apparently the information was in the fine print. What a joke. We will tell everyone we know that your company should not be used by anyone. We did not get to take the trip...obviously, and you have our money. I'm sure this review will not be published.
Ellen R. would not
recommend this plan to a friend or relative.
Dear Valued Customer,
Thank you for your feedback.
The provider that you purchased with, Generali Global Assistance, has issued the following response:
"We value your feedback, Ellen. We are sorry to hear about your negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated customer service representatives who can clarify the Plan terms and conditions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at the phone number or email provided above if you have any additional questions about your Plan’s coverage."
Fortunately, I did not have the need to file a claim during my travels. However, the process of purchasing the policy was easy, and I was able to obtain the coverage I needed for my trip. The price was reasonable and the agent that helped me was responsive to my questions. I would consider using the John Hancock policy again in the future.
Elizabeth S. would
recommend this plan to a friend or relative.
Thank you for your feedback.
The provider that you purchased with, Generali Global Assistance, has issued the following response:
"We value your feedback, Ellen. We are sorry to hear about your negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated customer service representatives who can clarify the Plan terms and conditions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at the phone number or email provided above if you have any additional questions about your Plan’s coverage."