Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
It’s hard to review an insurance policy if you don’t need/use it. This policy was the best combination of coverage and price. It was less than half the price of the policy suggested by my travel agent, for the same coverage.
Drew M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
Plan covered everything that was expected. Just took a long time to receive refund. CBP associates who handled claim were very professional and courteous.
Gary G. would
recommend this plan to a friend or relative.
Gratefully did not have any issues, so never filed a claim. Especially wanted the Medical Coverage because of foreign destination. Can not give any info on how IMG would have handled a claim, as we did not have one.
Daniel R. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The night before the eclipse when my hotel was overbooked and I had no place to stay, and almost all hotels were full, I contacted Generali and requested that they help me find another hotel. They said they'd look for one and would call or text me back, but they never did. Their policy states on page 2, "Hotel accommodations: offers research and recommendations on hotels worldwide and book reservations if requested by you." I submitted a claim with proof of my call (incident #) and above policy quote, but they rejected it. They did not provide me the services stated in their policy.
Janice S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:
"We value your feedback, Janice. We are sorry for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We will review your case and share your feedback with our customer service team to improve."
I would not recommend this plan to anyone. They keep asking for documents that don't exist or cannot be provided, desptite providing everything that could be provided. Please avoid at all costs. They do not want to honor claims and want to make it as difficult as possible. Stay away. Not worth it.
Aakanksha W. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I submitted a claim for trip delay and baggage delay. My claim was approved the very next day and a check is in the mail. They surpassed my expectations.
Joan G. would
recommend this plan to a friend or relative.
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.