Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
C&F Travel Insured International
Worldwide Trip Protector
Fortunately, I did not need to file a claim with this trip. I did have a claim with C&F for a trip earlier this year to Greece, and they handled it well after a five month wait. They were overloaded with Covid claims, so it was delayed, but I have no complaints. I will continue to purchase their policies.
Anna L. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector
In attempting to file a complex claim for several flight and port cancelations on a lengthy air/land/sea trip, I found that a.) The online claim software is inadequate to handle multiple issues, and b.) customer service is slow to respond to inquiries and requests other than an automated acknowledgement.
I called for assistance and was summarily dismissed/declined without any review of gathered, supporting documentation. Long cruise. One canceled flight. 4 missed ports (due to weather and port employee strikes), associated inconveniences.
Apparently, inasmuch as I didn't suffer any financial losses (flight replaced, no excursion cost losses incurred, etc.), I was denied. The contract/agreement wording could stand a review and rewrite for improved clarity.
My reading and understanding of the contract differs considerably from that of the insurer. I can find no appeal mechanism.
At least humor me by requesting/reviewing what I prepared but can't be uploaded on the company website. The software isn't programmed to handle concurrent claims.
I called for assistance and was summarily dismissed/declined without any review of gathered, supporting documentation. Long cruise. One canceled flight. 4 missed ports (due to weather and port employee strikes), associated inconveniences.
Apparently, inasmuch as I didn't suffer any financial losses (flight replaced, no excursion cost losses incurred, etc.), I was denied. The contract/agreement wording could stand a review and rewrite for improved clarity.
My reading and understanding of the contract differs considerably from that of the insurer. I can find no appeal mechanism.
At least humor me by requesting/reviewing what I prepared but can't be uploaded on the company website. The software isn't programmed to handle concurrent claims.
Robert R. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Once I finally collected on my claim, I was very satisfied. I was fully covered. The problem was, it took 4 months to finally collect. I filed a claim in July. Telephone wait times were totally unacceptable. Once I was literally on hold for 6 1/2 hours. When I finally talked to someone in August, I was told they were working on claims from April. I called again in Sept. and was again told they were working on claims from April. Finally, before I could call again, I got an email that said my claim had been processed. I received exactly what I expected. In the end, I was very glad I bought the insurance.
Barry W. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
I called the insurance company to enquire about filing a claim for an "itinerary change". One airline changed the time of one of my flights resulting in a 90 minute later arrival. This change resulted in being unable to catch a connecting flight with another airline. Because the change was less than 2 hours the airline wouldn't help me and said it was a "non-refundable" ticket. I was forced me to purchase a second ticket with another airline so I could catch my second flight. When I bought the insurance I purchased the most expensive one "cancel for any reason" insurance that was supposed to cover "itinerary change". The insurance company told me this "itinerary change" wasn't covered unless it occurred after I had already left on the trip or unless it was a cruise. I did not see anything written about these details in their fine print. I would not recommend this insurance, as it did nothing for me except cost me money.
Ann-Marie L. would not
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Had no reason to file a claim, glad to have the reassurance of the policy.
Richard B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
It was nice to know we always had someone to call if something went wrong while traveling. The coverage was important to us. Thank you!
Charles G. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
My trip was interrupted by my companions contracting Covid. I had to leave two days early. My airline charged over $500 to change my ticket, while my companions on a different airline actually got small refunds on their ticket changes. My insurance covered the increased cost of my return air ticket. The claim process took about six weeks.
Thomas H. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Thankfully I didn’t need to file a claim but it was so comforting to know that if I needed to, the insurance was there to back up my trip. Especially during a pandemic. I would definitely use this company again.
Terry S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector Plus
I filed my claim early May and provided all the necessary paperwork - I cancelled due to Covid and purchased a cancel for any reason policy. Received claim check in September with help from insuretrip.com customer service.
Alnie F. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
I filed a claim for a cancel for any reason trip to Italy February 28th, 2020. We realize this has been a difficult time with covid 19. Customer service didn't return phone calls several times. Emails have been sent repeatedly because they couldn't find files or mishandled files and requested them again. Even complaining to insuremytrip.com provided no help. My husband said don't buy travel insurance because it's a joke. I guess he was right! We will never use this insurance company again.
Update 6/9/20. Waited 3+ hours for an answer to my call to Travelinsured. The customer service representative told us they are no longer taking call back numbers. The representative, Debbie told us maybe in July we might get an answer from an analyst. We can’t have a contact number or email for the analyst. When we asked to talk to a supervisor, she refused! Twice! We would like to see our review posted so others will be able to purchase travel insurance that delivers what they promise. It’s not from this company!
Update 6/9/20. Waited 3+ hours for an answer to my call to Travelinsured. The customer service representative told us they are no longer taking call back numbers. The representative, Debbie told us maybe in July we might get an answer from an analyst. We can’t have a contact number or email for the analyst. When we asked to talk to a supervisor, she refused! Twice! We would like to see our review posted so others will be able to purchase travel insurance that delivers what they promise. It’s not from this company!
Michael F. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful