Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I didn't have to file a claim so there's not much to comment on
Richard S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I still feel that I am owed a refund for the insurance I purchased but couldn't use due to covid. Initially I was told I had a "credit voucher"; when I called this year to use my credit, your rep said it was expired and I should have asked for a refund. Why wasn't I told I could have gotten a refund back in 2020!? Covid lasted over 3 years, and this was the first time I could travel. I still want my refund.
Carole B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It’s hard to review an insurance policy if you don’t need/use it. This policy was the best combination of coverage and price. It was less than half the price of the policy suggested by my travel agent, for the same coverage.
Drew M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!May 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
We had no claim to file and we’re glad to know we had coverage if we needed it. Mostly having a plan gave us peace of mind.
Beverley H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
Thanks for your review. We hope you enjoyed your trip!May 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I don’t really have an opinion since I didn’t need to use the insurance. So I guess it was fine.
Lonnie L. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks for your review, and for choosing us!Apr 23,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Fortunately didn’t need the insurance during our trip but felt confident it would have covered our needs
Sherri C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I put yes on the recommendation question reluctantly! Yes because it was easy to get! But no, it is too expensive!
Nathan M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thank goodness we didn't need to file any claim, but felt assured we had enough coverage for our needs.
Hedy L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It is good for providing peace of mind. Just wish it didn't cost so much. Also, glad I didn't have to file a claim
Martin H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I did not need to use the plan, however, it was excellent peace of mind to have it.
Diane Z. would
recommend this plan to a friend or relative.
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:
"Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your vouchers and for not meeting your expectations. We take customer service very seriously. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].