Travel Insurance Reviews HTH Worldwide
Founded in 1997, Worldwide Insurance Services helps global travelers and expatriates to identify, access and pay for healthcare, all around the world. Based on state of issuance and the plan selected, WIS offers two leading brands: HTH Worldwide and GeoBlue, both bringing innovative healthcare services and insurance to international travel, expatriate living, study and commerce.
Learn more about HTH Worldwide.
HTH Worldwide
Trip Protector Preferred
Communication with the company over the email connections did not work. Tryed at least 7 to 9 times to reset password. Never did get it to work. Called the company directly, and they requested information that was not needed, and had to resend duplicate paperwork. In the end, I mailed well over 25 documents, some more than once. Finally on about the 3rd call, I walked step by step our claim. At that point, lady made more notes, but it took an additional couple of weeks to get paid. Should not have been that hard, during this difficult process, I would have liked HTH to call me, instead of their web mail, which I could not get to work. In the end, I got about 90% of what I claimed, so I guess that is ok.
Russell Z. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.May 06,2017 -
Crystal Gross
HTH Worldwide
Hello and thank you for your feedback. Your original claim was received via postal mail in March and we requested additional documentation after it was reviewed. We received your additional documents and the claim was reprocessed in the beginning of April. Our claims turnaround time is 3-4 weeks from when the documents are received. For any additional inquires please send an email to customer service at [email protected] for assistance.
Thank you,
HTH Worldwide
May 09,2017
HTH Worldwide
TravelGap Voyager
Didn't need it, but the process to obtain was easy and they kept on contact, which I liked
Thomas W. would
recommend this plan to a friend or relative.
The trip included a
cruise
HTH Worldwide
Trip Protector Preferred
This is the second time we have used HTH Worldwide for a trip and we have been very satisfied. The coverage is amazing for the price. We are using them again next month for a trip as well.
Jaeda B. would
recommend this plan to a friend or relative.
HTH Worldwide
Trip Protector Preferred
Did not have to use the plan. The coverage purchase would have satisfied our requirements.
Edward K. would
recommend this plan to a friend or relative.
HTH Worldwide
Trip Protector Classic
No claim filed but reassurance that we were covered.
Lawrence D. would
recommend this plan to a friend or relative.
HTH Worldwide
Trip Protector Classic
There was no need so it is hard to evaluate. It would be wiser to consider the input of those who had to ask for service. Their experience would better tell you if what you offered was good or bad. You offered peace of mind and I got what I paid for.
Nicholas S. would
recommend this plan to a friend or relative.
The trip included a
tour
HTH Worldwide
Trip Protector Classic
Did not need it but almost did due to 3 day wild fire very close to our condo development. Would recommend this insurance because you never know what might happen.
Thomas H. would
recommend this plan to a friend or relative.
The trip included a
tour
HTH Worldwide
TravelGap Excursion
My husband dued in a small hospital in a jungle town in Peru. Since it was not "in network" and a very unsophisticated place, i ended up paying for everything in cash, including treatment, diagnostic, medication and documents. I contacted you before he died. You were utterly useless.
I am still in Peru trying to get the body out and home . He died on friday, this is tuesday and it is a byzantine system that is endless bureaucracy and forms, i have no interest intalking to your representative until i and the remains are safely home.
This is an addendum to earlier review. HTH eventually paid for the three hours my husband spent in s hospital emergency room . But know this: Do not die of natural causes. Your death benefit of $50,000 does not apply. It is a massive loophole in the policy.
I am still in Peru trying to get the body out and home . He died on friday, this is tuesday and it is a byzantine system that is endless bureaucracy and forms, i have no interest intalking to your representative until i and the remains are safely home.
This is an addendum to earlier review. HTH eventually paid for the three hours my husband spent in s hospital emergency room . But know this: Do not die of natural causes. Your death benefit of $50,000 does not apply. It is a massive loophole in the policy.
Sally W. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
-
Carol
As the traveler indicated, the 50,000 USD death benefit is for 24 Hour Accidental Death only. Travel Insurance plans do not offer life insurance benefits for sickness or illness.Apr 05,2017
The trip included a
tour
HTH Worldwide
TravelGap Excursion
Easy to get with no hassle
Christopher F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
HTH Worldwide
TravelGap Excursion
We did not need to use this coverage but were very happy to have it if it was needed.
Michael S. would
recommend this plan to a friend or relative.