Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
NO REFUND FOR NO VALUE!
An organization with little regard for customers...
We acquired insurance for a trip to Israel that was cancelled for now obvious reasons, but the cancellation was after their 10-day no refund rule, so they decided that offering NO REFUND in response to NO VALUE RECEDVED was just fine according to their "industry-standard" rules.
That was strike two after they originally tried to get us to pay more for insurance than was called for by our progress payments on the trip. We refused and they lowered the starting price. Future buyers beware, we'll not use them again...
An organization with little regard for customers...
We acquired insurance for a trip to Israel that was cancelled for now obvious reasons, but the cancellation was after their 10-day no refund rule, so they decided that offering NO REFUND in response to NO VALUE RECEDVED was just fine according to their "industry-standard" rules.
That was strike two after they originally tried to get us to pay more for insurance than was called for by our progress payments on the trip. We refused and they lowered the starting price. Future buyers beware, we'll not use them again...
Ronald E. would
recommend this plan to a friend or relative.
-
Angie
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation.Aug 05,2024
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I paid the fee, but I got nothing.
Charles S. would not
recommend this plan to a friend or relative.
-
Angie
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.
Apr 08,2024
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
It is debateable at best. We purchased insurance coverage last summer, and the trip was cancelled due to the war in Israel, cancelled by the organizing group and agency. We got some an email from the insurer when requesting refund of paid monies for insurance puchased that stated: "there is insufficient extenuating circumstances described to allow cancellation at this time." Seriously???
Kathleen M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Courtney Baird
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Mar 25,2024
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Due to the war on Israel our planned trip was cancelled two months prior to when we were scheduled to go. IMG refused to refund any dollars. I find this unacceptable and therefore will let everyone I know to NOT insure with this company!
Stephen P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
Thankfully didn't need to use it, but purchase, correspondence and paperwork were all well done. Gave us a sense of security knowing we had good coverage at a reasonable price.
Steven W. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I was satisfied with the customer service and the plan. I would recommend !
Laura S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Easy and effective way to evaluate insurance for a trip. I will use it again.
Walker B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Fortunately, we had no issues during our 3 week trip and did not need to use the insurance that we purchased! But it was nice knowing that it was there if we did need happen to need it.
Steven G. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
Myn insurance coverage was only for airfare. I had to cancel our trip because of medical issues and made the claim in plenty of time. The claim process was onerous and the actual remimbursement ($900) after I provided ALL required documentation , took inordinately long.
Allan R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I had no issues so can’t address any medical or otherwise issues.
Judith M. would
recommend this plan to a friend or relative.