Travel Insurance Reviews International Medical Group iTravelInsured Travel SE
iTravelInsurance Travel SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, trip interruption, missed trip connection, and travel delay benefits.
To learn more, see the iTravelInsurance Travel SE product page.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
This policy provides peace of mind. We hope we never need the coverage while traveling.
Susan H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Have to have it, but thank goodness I didn’t need it.
Robert P. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Never used it
Lynn C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I only bought the plan because it was required by the tour company. I did not know this until I had made a deposit on the trip.
Susan M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Thankful we had no problems, but felt confident it would be taken care of if needed.
Edward S. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
Our claim was finally paid - 90% of our unreimbursed expenses - 6 months after our trip.
We have had one almost disaster so BEWARE. There is a 20 day limit to file a lengthy form to start the process. That was never made clear to us when we called and emailed nor was it printed on preliminary forms. On day 18 I was feeling better, read the fine print and frantically got the form filed. I believe this 20 day limit should be much clearer, especially as we were still dealing with many medical issues taking up most of our time and energy.
It seemed like there were requests after requests for more information. Each time I submitted documents, more were needed. I finally figured out that some of our expenses were not going to be paid because I didn't have the proper cancellation notices and when I dropped those, the claim was finally paid. I will say I never had difficulty reaching customer service by phone and Teisha was always exceptionally helpful.
Since we absolutely did not go on the trip - I had multiple doctor/hospital visits in my hometown during the time of the hoped-for trip - it seemed that notices that items were nonrefundable should have been adequate, but often were not. Lesson learned, even though in some cases cancellation notices are not possible.
Then, as a last straw, the notice saying our claim would be paid clearly stated that the money would be in our account in 3 to 5 business days. When it didn't come in 7 business days I called as was told it could take 15 days. It arrived in 10 business days. Why send an email with something that isn't true?
This took a lot of time and effort, but I am grateful that the payment did come.
We have had one almost disaster so BEWARE. There is a 20 day limit to file a lengthy form to start the process. That was never made clear to us when we called and emailed nor was it printed on preliminary forms. On day 18 I was feeling better, read the fine print and frantically got the form filed. I believe this 20 day limit should be much clearer, especially as we were still dealing with many medical issues taking up most of our time and energy.
It seemed like there were requests after requests for more information. Each time I submitted documents, more were needed. I finally figured out that some of our expenses were not going to be paid because I didn't have the proper cancellation notices and when I dropped those, the claim was finally paid. I will say I never had difficulty reaching customer service by phone and Teisha was always exceptionally helpful.
Since we absolutely did not go on the trip - I had multiple doctor/hospital visits in my hometown during the time of the hoped-for trip - it seemed that notices that items were nonrefundable should have been adequate, but often were not. Lesson learned, even though in some cases cancellation notices are not possible.
Then, as a last straw, the notice saying our claim would be paid clearly stated that the money would be in our account in 3 to 5 business days. When it didn't come in 7 business days I called as was told it could take 15 days. It arrived in 10 business days. Why send an email with something that isn't true?
This took a lot of time and effort, but I am grateful that the payment did come.
Ronald E. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Had a great trip to Egypt along with Nile River cruise. Didn’t need to make any insurance claims (which is good), but at the same time, there is no way to evaluate how good (or bad) the claims process is.
Alan K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Fortunately, did not have to file a claim but, knowing that the medical coverage was available gave peace of mind.
Arthur K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Great program
Stevan U. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I have bought travel insurance for years and never needed to make a claim until this time. IMG responded instantly and to my surprise they paid a claim for a cruise ship dr visit to get meds for a sinus inflection. Very pleased with the way IMG handled the claim.
Carlton W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful