Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
My flight was delayed and I missed a connection for my trip so I had to miss one day of my overseas trip. When I tried to file a claim the submission process was so complicated that I gave up. I was trying to get reimbursed for the hotel stay that I missed. And it is almost impossible to get a real person on the phone to talk to. I finally gave up.
Gail K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Plan was good, did not need to use it thank the Lord!
Angela M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
i would never recommend this insurance company. terrible customer service and reply. confusing web reply.
BORIS F. would not
recommend this plan to a friend or relative.
-
Angie
Hello Boris. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.
Jul 03,2023
Generali Global Assistance
Standard
Good alternative at a reasonable cost as compared to airline offerings.
Zbigniew M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
While we did not need to make a claim, we had peace of mind that any covered events would be taken care of for this trip. A trip like ours with a large investment of time and money is worth protecting!
Carol R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We paid for this policy as a peace of mind while traveling ! We did not need to use it , so I have no idea if it would have covered our needs !
Stanley P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Glad we didn't need to find out how good the plan was. But comforting to know we had it.
Richard S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
It was a satisfactory coverage, however, it was very costly I feel. It need not be so high. I had no time and therefore I went to purchase your plan. I thank you for that. But in the future, I am unlikely to approach your plan, if it is so high, nor would be happy to recommend for others. Thanks
Louis F. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for providing your feedback. There are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the travelers ages.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
Jul 26,2018
Generali Global Assistance
Premium
The process to buy the plan was easy and I chose to do so for peace of mind. I never had to use my plan so I cannot speak to its actual efficacy and reimbursement.
Dominika K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Good plan , easy to sign up
John K. would
recommend this plan to a friend or relative.
Thank you for your feedback.
The provider that you purchased with, Generali Global Assistance, has issued the following response.
"We're sorry to hear about the circumstances surrounding your claim filing experience and for not meeting your expectations, Gail. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at [email protected] and one of our dedicated customer service team members will be happy to assist you. We hope to hear from you soon!"