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Generali Global Assistance

Our customers rated the provider
(4.58)
See reviews.

Travel insurance plans provided by Generali Global Assistance (Formerly CSA Travel Protection) are backed by their Customer Commitment to provide superior products and services, attentive customer care and personalized claims handling. With a Generali plan you can rest assured that they will uphold their reputation and stand by you in a stressful time to insure a smooth, in-house claims process.

About

Generali Global Assistance is a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection, Generali Global Assistance customers will receive the same outstanding customer service and travel insurance plans they have come to expect from the company over the past 25 years. Their Standard, Preferred, Premium, and Vacation Rental Damage plans are built on the diverse needs of today’s travelers.

As part of the Assicurazioni Generali Group—one of the largest insurance companies in the world—Generali Global Assistance prides itself on delivering a simpler, smarter approach to insuring and servicing millions of customers each year. Plans are underwritten by Generali U.S. Branch.

Like many other travel insurance companies, they provide a 24-hour emergency hotline from anywhere in the world to help customers access a global network of physicians and care providers. Customers also receive concierge services for a variety of traveling needs including pet relocation assistance as well as Identity Theft Resolution Services.

Unsure if a travel insurance plan is right for you, but want to take advantage of time-sensitive benefits? Generali Global Assistance offers a 10-day review period in most states and a 30-day review period for residents of Indiana. If you decide the plan doesn’t work for your needs at any time during the review period you can cancel for a full refund, provided you have not left for your trip or filed a claim.

HIGHLIGHTS

  • 3 comprehensive plan options and a vacation rental damage option offered to provide superior coverage and services
  • 24-hour emergency and concierge services for your travel needs around the world
  • 10-day review period for a full refund of premium, provided you meet all requirements (state specific)

Customer Ratings and Reviews

Our customers rate the Generali Global Assistance on our site
(4.58) of 5
on average based on 12467 reviews.
A+
Better Business Bureau Rating
I am very happy to say that although it took a while for resolution to my claim, I did get a completely fair and just solution to my claim. I do understand with the Covid pandemic that delays are not unusual and understandable but nonetheless great customer service revolves on addressing consumer concerns which definitely was done. I would recommend both InsureMyTrip and Generali Global Assistance Insurance wholeheartedly and not hesitate to tell my family and friends this and look forward to using again once worldwidetravel becomes more available and safe. Thanks again for listening and acting positively on my claim.
Veda F.
After a long battle with me having to "prove" my DCL Alaska cruise was cancelled "by DCL", they did come through and refunded my Policy premium. Next cruise I will buy from them again.
August M.
Filed claim 3/10 that is 30 days ago - no word - “unusual volume due to current pandemic situation” - do your job - I have been in the system long enough to get some answers
Douglas B.
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