Generali Global Assistance

Our customers rated the provider
(4.58)
See reviews.

Travel insurance plans provided by Generali Global Assistance (Formerly CSA Travel Protection) are backed by their Customer Commitment to provide superior products and services, attentive customer care and personalized claims handling. With a Generali plan you can rest assured that they will uphold their reputation and stand by you in a stressful time to insure a smooth, in-house claims process.

About

Generali Global Assistance is a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection, Generali Global Assistance customers will receive the same outstanding customer service and travel insurance plans they have come to expect from the company over the past 25 years. Their Standard, Preferred and Premium plans are built on the diverse needs of today’s travelers.

As part of the Assicurazioni Generali Group—one of the largest insurance companies in the world—Generali Global Assistance prides itself on delivering a simpler, smarter approach to insuring and servicing millions of customers each year. Plans are underwritten by Generali U.S. Branch.

Like many other travel insurance companies, they provide a 24-hour emergency hotline from anywhere in the world to help customers access a global network of physicians and care providers. Customers also receive concierge services for a variety of traveling needs including pet relocation assistance as well as Identity Theft Resolution Services.

Unsure if a travel insurance plan is right for you, but want to take advantage of time-sensitive benefits? Generali Global Assistance offers a 10-day review period in most states and a 30-day review period for residents of Indiana. If you decide the plan doesn’t work for your needs at any time during the review period you can cancel for a full refund, provided you have not left for your trip or filed a claim.

HIGHLIGHTS

  • 3 comprehensive plan options offered to provide superior coverage and services.
  • 24-hour emergency and concierge services for your travel needs around the world.
  • 10-day review period for a full refund of premium, provided you meet all requirements (state specific).

Customer Ratings and Reviews

Our customers rate the Generali Global Assistance on our site
(4.58) of 5
on average based on 9553 reviews.
A+
Better Business Bureau Rating
This company hides behind it's check off the box procedures in order to deny or be helpful in any way. When speaking with a customer service rep. they don't listen past the point when they have a script in which to read what the customer is required to do. Their main goal is to trap people into not being in compliance with their procedures. They are very quick to inform you what you are to do and sprout off procedures but woefully unhelpful.
Randall C.
I'm glad I called in to speak with a representative because I was thinking I needed an 'all inclusive' plan when a cheaper plan would cover for what I was looking for,
Sam T.
This was the most reasonably priced plan I could find. Luckily we didn't need to use this, but it was nice to know that we were covered while walking in Portugal.
Phyllis M.
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