Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Preferred
We filed a claim on 3/21/20. My husband hurt his back and was not able to travel to Chile as planned. We got an email on 3/30/20 that we would get another email when our claim person was assigned. We haven't heard anything since. We tried calling and you get an answering machine. I realize they have a lot of claims due to Covid but ours isn't and it is 6 weeks and they said they would respond in 30 days. We are very disappointed. We have bought trip insurance for years and this is the first time we had to use it.
sHARON B. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
A fellow traveler on my trip had a heart attack. He had to have immediate surgery in a foreign country. Thank God he had trip insurance. Never leave home without it.
Libby C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Have used the service many times would not travel without the added protection
Vincent h. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Good and reasonably priced travel insurance plan.
Martin T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Love CSA. They have always been fair with us.
Janice S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Did not expect it would be needed but it was required by the outfitter otherwise I would not have purchased it.
Keith S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Once I had studied the web site I called the toll free number and a member of your team worked with me for an hour to figure out the best trip insurance for me and my husband. I really appreciated her taking so much time to answer my questions. I feel we got the appropriate coverage.
Anne H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
Thankfully, I had no need to file any claim so really, I cannot write a review
Rosa K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
This was my 3rd purchase of CSA insurance through IMT and the purchase experience has always been positive with fast response.
This is the first time I've had to file a claim with CSA. Our flight was delayed for several hours and baggage was lost for 2 days. When we returned home, I flied the claim and included all requested documentation which was scanned in and clearly labeled. The claim was under $100. After a week of not even an acknowledgement of receipt from CSA, I had to email twice before learning no one had yet had a chance to review the claim. When they did respond, they twice requested documentation I'd already sent (which I then resent), and each email required 3-4 days for a response.
In the end, after about 4 weeks, I received the requested reimbursement, but if they were more responsive and organized it sure would make the process less painful and luckily I wasn't out of a lot of money. It's good coverage at a reasonable price, but if you have a claim be prepared for frustration and hopefully you'll be pleasantly surprised.
This is the first time I've had to file a claim with CSA. Our flight was delayed for several hours and baggage was lost for 2 days. When we returned home, I flied the claim and included all requested documentation which was scanned in and clearly labeled. The claim was under $100. After a week of not even an acknowledgement of receipt from CSA, I had to email twice before learning no one had yet had a chance to review the claim. When they did respond, they twice requested documentation I'd already sent (which I then resent), and each email required 3-4 days for a response.
In the end, after about 4 weeks, I received the requested reimbursement, but if they were more responsive and organized it sure would make the process less painful and luckily I wasn't out of a lot of money. It's good coverage at a reasonable price, but if you have a claim be prepared for frustration and hopefully you'll be pleasantly surprised.
DIANNE D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for providing feedback on your policy. For customers experiencing claims issues, please contact InsureMyTrip, and request a customer advocate. Customer advocates assist customers with the claims process, and contact the insurance companies on their behalf to help resolve claims issues. Representatives are available 7 days a week. Our toll free number is 800-487-4722.Nov 20,2014
The trip included a
tour
Generali Global Assistance
Standard
Great to only buy the coverage desired at a reasonable cost.
Ann F. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, however, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing. A dedicated team member will be reaching out to you soon to further assist you. Thank you for your continued patience."