Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
This insurance was reasonable and gave us peace of mind knowing we could recoup some cost if there were issues. We would consider purchasing it again.
Jodi M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Although our trip went smoothly, we had the comfort of knowing that we were covered if something went wrong, and the process for purchasing the coverage was easy and straightforward.
William F. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I had no reason to use the insurance on my trip to Maui. However, great piece of mind knowing I would be covered if needed.
Sharon A. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We didn't have any travel problems, so did not use the insurance at all. Which is a good thing!
Jean G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
My flight, for which I bought this plan, was canceled by the airline. It has NEVER been the case that I've been unable to claim costs for an airline-cancellation that resulted in a rebooking and other expenses. I was in for a rude shock when I was told by Generali that I should have read the fine print, which does not cover this kind of cancellation. Not only does this assume that I would know ahead of time what kind of trouble I would face, but that also, somehow, a cancellation by the airline itself is a problem that a passenger should bear with equanimity. Ridiculous.
Rodney F. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Generali Global Assistance
Standard
Not specific enough
I did not travel to the US
I traveled to another state
Clients need specifics
I did not travel to the US
I traveled to another state
Clients need specifics
Mishele Y. would
recommend this plan to a friend or relative.
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. We hope you enjoyed your vacation.
Travel Insurance policies typically list one country as the destination, but your travel insurance travels with you. This makes it easier for travelers who may be going to multiple states or even multiple countries during their trip.
In the future, you may contact us and we can note your policy on the specific state you will be traveling to if you would like us to do so.
If you have any further questions or concerns, please do not hesitate to contact us at 800-487-4722 or by email at [email protected].Mar 10,2022
Generali Global Assistance
Standard
We bought this plan mainly because they offer emergency and travel assistance. We had problems with our air carrier on the way back. I called the services, explained the problem and got assurances that they would call/email us back to provide help. We have never heard from them again. Years ago, we had been in the same situation and experienced great help from another insurance company. NOT this time. Will never use them again.
Larisa B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Sally
Thank you for your Review. The following is a response from Generali.
"We're sorry to hear about your negative experience and apologize for not meeting your expectations. We were able to locate your plan, but unfortunately, there are no records of a call or email coming in to our offices. Please reach out to us at (800) 541-3522 or via email at [email protected] as we'd like to be able to review your situation with you. We hope to hear from you soon."Jan 18,2022
Generali Global Assistance
Standard
I am happy to say I had no need to file a claim, but I have used Insure My Trip and Generali policies often and have been very pleased with the experience. Will surely continue to use their services in the future.
MARILYN H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Premium
Due to a flat tire - I was late for scheduled diving trip in Florida, it should be covered under travel delay. I had all documentation. Generali refused to cover losses. I will never buy insurance from them again. You think you are covered, in reality you are not.
Gustaw W. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Sally
Thank you for your review. Please see the response from Generali.
"We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. While the plan you purchased includes a variety of different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please contact (800) 348-9505 or [email protected]."Jan 11,2022
The trip included a
cruise
tour
Generali Global Assistance
Standard
Generali paid for all the expenses from our trip interruption.
Paul P. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Thank you for your feedback. Please see the response provided by Generali below:
"We’re sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Description of Coverage/Insurance Policy that’s available to you before purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage. The plan is unfortunately unable to provide coverage for every event that might cause an interruption. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."