Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
I scheduled a trip late so the decision to insure it was relatively last minute. The agent I spoke with was helpful in directing me to the appropriate policy and the price was reasonable. Fortunately I did not need it!
Jennifer W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Vacation Rental Damage Plan
My phone representative was super and deserves a 5 star rating or the highest you can get. She was very nice and patient in helping me understand the terms antd getting me into the best coverage for the money.
Charles B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We purchased this plan for our trip to Glacier. American Airlines canceled our connecting flight and this insurance company is not wanting to pay for us not getting to our first night AirBnB. Said that American Airlines said it was due to completion of pilot duties and that is not covered. It would be covered for weather, mechanical or strike, but not this. Who cares why it happened. This was caused by our flight being canceled by the airlines, not us. We ended up having to purchase new airfare and the cost was exorbitant. I figured we would at least get reimbursed for the first night hotel that we missed if not some of the new airfare. I am very upset and will NEVER recommend this plan again.
Karen G. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
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KarenG
We were able to get payment for our trip in the end. It did take work on my end to speak to a manager and sending more information. American Airlines had canceled a connecting flight due to one of the reasons that had been accepted. I do believe any problem that an airline would cancel for should be covered, but it all worked out in the end. I suggest reviewing and comparing all insurances carefully. Thank you.Feb 17,2022
The trip included a
tour
Generali Global Assistance
Preferred
Thank you.
Randall S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
All went good and did not have to use this insurance. That's good. But it was there if needed.
June K. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
It's insurance. Preparation for unfortunate situations is never ideal. When all goes well, I question getting too much coverage @ $$, not considering when it is not enough.
Dean M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I would get the insurance again.
Kitty D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
It was easy to set up. Thankful that I didn't need to use it.
Ross B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I have never had to file a claim so can’t speak to that end. The purchase process was easy, but the cost of the plans were fairly expensive. Those of us who have never filed a claim should get a break on the price.
Cynthia F. would
recommend this plan to a friend or relative.
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Megan B.
Dear Valued Customer,
Please see the response from Generali in regards to your review:
"Thanks for your feedback. The calculated cost depends on a variety of factors including time to departure. Our travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. You can contact us before or after you buy a plan at (800) 348-9505 or [email protected] for any help you need."Aug 20,2021
Generali Global Assistance
Standard
We had no issues with our travel so no need to file a claim. It’s hard to rate a policy if you don’t use it!
Ruth L. would
recommend this plan to a friend or relative.
"We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a variety of different covered events under which we can provide coverage if your trip is interrupted. The plan is unfortunately unable to provide coverage for every event that might cause an interruption. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."