Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately we did not need this plan; but in the past CSA did a fine job with a claim we made. We have used other carriers found on InsureMyTrip and also had a good claim experience. Pricing is pretty competitive, and I am looking forward to checking your new medical policy.
Philip H. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Standard
Although I didn't need it, this plan brought me peace of mind, knowing that CSA had my back should the need arise. A great value, clear explanations of coverage, thanks in part to the website of InsureMyTrip.
Barbara F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The visits to Machu Picchu in Peru and Galapagos in Equador included very strenuous climbs and decents at high altitudes and trecks over 1000s of yards of broken lava trails that were very dangerous walking for the many senior citizens on several visits...No one was injured thankfully including us but treatment and extraction would have been difficult and expensive if serious bodily harm had occurred.
We were thankful for the protection our CSA policy provided.
We were thankful for the protection our CSA policy provided.
Robert A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Easy and quick to subscribe! Will try to use this firm again for my next trip.
Stephen A. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Custom
We had a travel interruption because my travel companion got sick in the mountains of Peru. She is a healthy person so it was totally unexpected. This is a first time I filed the claim with insurance though I've bought it already for every trip since it covers the trip with different providers and modestly priced. Major disappointment went with Travel Assistance part (Europe Assistance I believe).
They a) did not provide any recommendations/money when the interruption was reported. b) Did not give the payment warranty letter to the doctor though he filed the necessary documents in English immediately and was already associated with the insurance group, licensed and most outrageous-
c) they changed our previous flight reservation in such a way that it was much worse for us without the approval from our side. No e-mail confirmation , no adequate help - nothing just phone calls/messages to my cell phone with USA number.( they could not be returned immediately because of international connection problems). What assumed to be a toll free calls from Peru of course had International Roaming charges. Fortunately we recovered money spent on the phone through the claim process and LAN airline assisted us to get the flight we need, but we'd not be in that situation if Europe Assistance did not cancel our reservation on the first place.
Contrary to that awful experience in Pery the claim process by CSA was fast and efficient. After we submitted all necessary papers (very long list), we received checks with no additional problems. Still in the process of recovering medical expenses.
They a) did not provide any recommendations/money when the interruption was reported. b) Did not give the payment warranty letter to the doctor though he filed the necessary documents in English immediately and was already associated with the insurance group, licensed and most outrageous-
c) they changed our previous flight reservation in such a way that it was much worse for us without the approval from our side. No e-mail confirmation , no adequate help - nothing just phone calls/messages to my cell phone with USA number.( they could not be returned immediately because of international connection problems). What assumed to be a toll free calls from Peru of course had International Roaming charges. Fortunately we recovered money spent on the phone through the claim process and LAN airline assisted us to get the flight we need, but we'd not be in that situation if Europe Assistance did not cancel our reservation on the first place.
Contrary to that awful experience in Pery the claim process by CSA was fast and efficient. After we submitted all necessary papers (very long list), we received checks with no additional problems. Still in the process of recovering medical expenses.
Inessa G. would
recommend this plan to a friend or relative.
10 of
10 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
The process was very easy and before our trip we even got a reminder email to print the insurance information to bring with us!
Jennifer L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
having insurance gave us peace of mind when traveling out of country.
ronald y. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
We were fortunate that we did not have to file a claim, so we didn't have that experience to comment about. However, we felt that the coverage plans offered were varied and we were able to choose an affordable plan that covered our needs.
Anita E. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Like most insurance, we're just grateful that we didn't need to use it. It gave us peace of mind throughout our trip in case we did however.
Virginia J. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Having CSA travel protection gave me peace of mind. I'm thankful I didn't need it but happy I had it. As I go through my bucket list of adventures there have been times I have said to myself, "could this be dangerous?" or "should I really eat that?" You just never know! Having travel protection is a big part of feeling safe where ever I go.
christine m. would
recommend this plan to a friend or relative.