Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
CSA provides excellent coverage for travel insurance protection. We filed a small claim for medical assistance received onboard our cruise. It was reviewed and paid promptly.
Mary C. would
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
For the price, it offered 95% of what we wanted. We were willing to take the gamble on the 5% chance that we wouldn't need it, and fortunately, we didn't. It was easy to read and understand; easy to purchase, and their follow up with the paper work was prompt.
Betty M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Premium
We had no problems so there is really nothing to write about.
Wayne C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Like all insurance products, you hope you wasted your money and we did. Nevertheless, our trip was expensive and complicated with lots of opportunity for things to go wrong. To NOT buy trip insurance would have been foolish. Since the cost of trip insurance is age-related, insurance for us is becoming relatively expensive. Eventually, it will become prohibitively so.
We were pleased with how smoothly and quickly the purchase process proceeded. There was a lot of communication and we were given phone numbers beyond the insurance carrier's in case we had problems during the trip. Very reassuring.
We were pleased with how smoothly and quickly the purchase process proceeded. There was a lot of communication and we were given phone numbers beyond the insurance carrier's in case we had problems during the trip. Very reassuring.
John W. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
While we did not make a claim on our policy, I believe that this policy offered the coverage that was most important to us: trip cancellation and interruption. Of note, one person in our group did have their baggage lost and, luckily, had trip insurance to assist them.
Charles H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Since I didn't have to use the plan for an insurance claim, I can't give it any credit for being a great plan. Fortunately I didn't have to use it, but felt comfortable that I had some coverage.
Diane T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
I have to say that I am glad I bought trip insurance from CSA Travel Protection as our planned trip along the Aleutian Islands was canceled by the Alaska Marine Ferry. In fact, several sailings were canceled because the ship, the Tustumena, had several unforeseen repair delays while in dry dock for scheduled maintenance. But I also have to say that I am disappointed in CSA Travel Protection as they at first rejected my claim for our trip cancellation. CSA claimed “scheduled maintenance†was not an unforeseen event and therefore not a covered event. Thus they could not reimburse me for our nonrefundable airline tickets. A covered event had to be a “mechanical breakdown†(unforeseen). Though there was no ship for us to sail on, it was my problem and not theirs. I had to contact the Alaska Marine Ferry to confirm to CSA that the several delays were due to unforeseen repairs and not just routine maintenance. Thus with it affirmed that the delays were of a “mechanical breakdown†nature, CSA then approved my claim. I would have thought this would have been a logical conclusion to explain why the sailing cancellations happened. The Alaska Marine Ferry would not have sold passage if the repair delays were “foreseen.†CSA Travel Protection did “come through†and paid my claim but, it left me rather disappointed with CSA’s first response.
kendall j. would not
recommend this plan to a friend or relative.
17 of
17 people found this review helpful
Generali Global Assistance
Standard
The purchasing process was easy and the plan was reasonably priced. Claims is where the insurer decides if the cost was worthwhile and since I did not have to make a claim, I can only hope the company would have done as it claimed! For an expensive trip, with NONREFUNDABLE charges, it seems wise to have insurance.
Robert S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I like the coverage. A few years ago, you covered a hotel stay when our flight was delayed - causing us to miss our connection. However, on this trip, my suitcase was lost at the disembarkation terminal. Holland America didn't find it for a week. (Turns out it got put back on the ship.) I thought I was going to have to file a claim. I thought I'd be in good shape because I had a list of things in my suitcase. But the form asks for brand, purchase place and price. Who has that information? I knew my favorite jeans were in the bag; but had no idea when or where I bought them, how much I paid or even what brand they were.
I'm sure glad they found the bag, because it sounds like I'd have had a hard time making a claim.
I'm sure glad they found the bag, because it sounds like I'd have had a hard time making a claim.
William D. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Mike
Thank you for your feedback and review. Regarding baggage claims, we recommend taking a picture or two of your bags (open of course) and their contents and emailing those photos to yourself before you travel just in case you need to file a claim. As you can imagine, it can be difficult to recall every item in your luggage.Jul 18,2013
The trip included a
cruise
tour
Generali Global Assistance
Standard
Did not have to use the policy but my wife became ill a week after our trip. It was well worth the cost for the peace of mind it provided us.
Donald E. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful