Travel Insurance Reviews for CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rate the CSA Travel Protection Custom plan
(4.59 out of 5)
based on 4135 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
CSA Travel Protection Custom
We did not need to make a claim for anything, but this policy had the most comprehensive coverage of all the similarly priced plans (and even some more expensive ones). The process to purchase was very smooth and it gave us great peace of mind for our trip to Peru. Communication from CSA and Insuremytrip.com was excellent. I would buy again.
Christopher P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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The trip included a
CSA Travel Protection Custom
The Customer Care representative was extremely helpful and very pleasant.
Barbara T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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The trip included a
CSA Travel Protection Custom
The plan was more comprehensive than others I reviewed, and was competitively priced. This plan offered more protection for less cost than other carriers offering less coverage. Based on the scope of coverage and price comparisons, I would recommend CSA to others and will use the service for future vacations.
Ronald K. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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  • Empty Comment
The trip included a
CSA Travel Protection Custom
I have used CSA for a few trips now. They are priced well, and the one time I needed to call on CSA services they handled it beautifully.
Shelley D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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The trip included a
CSA Travel Protection Custom
Had to cancel trip due to hospitalization. Filed the documentation with CSA and they paid claim promptly and fully. Their communication is not great, but their service was very good.
Dennis H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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CSA Travel Protection Custom
Customer Service was very helpful in making adjustments on short notice.
Richard B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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  • Empty Comment
The trip included a
CSA Travel Protection Custom
The customer service representative was very helpful. He was knowledgeable of the various plans and was able to explain them so that I could choose the one that was best for me.
Susan E. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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The trip included a
CSA Travel Protection Custom
I did attempt to use the concierge services before I left, asking about how to obtain tickets to sights in Vienna, but no one called me back.
Onita F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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  • Zac
    Photo
    Thank you for your feedback on the policy. We apologize that you were not contacted prior to departing on your trip. InsureMyTrip contacted CSA's assistance company to speak with a representative of the concierge services. The concierge services representative verified that you spoke with an agent before the trip, but that the agent did not call you back to follow up with your inquiry. We apologize on behalf of CSA's assistance company and the concierge services that they did not reach you before you left on the trip. The concierge services representative assured us that this would not happen again.

    All assistance services offered on the plan are 24/7.
    Jul 25,2015
The trip included a
CSA Travel Protection Custom
Having researched the web for comparisons and being a long time world traveler, I was excited by finding your company. It literally beat any prices and the coverage was far superior to any I found. Luckily I did not have to use it , but will use you in my future travels. ...,and I DO recommend you to all of my traveling friends. Thank you
ned g. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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CSA Travel Protection Custom
This was our 2nd time filing a claim with CSA due to having our Spirit Airlines flights cancelled. As with the 1st claim, this one was handled expeditiously and we had our check in hand for the full amount of our claim within 30 days.

They kept us informed of the status of our claim via email and we were able to provide the additional evidence requested via email.

We are completely satisfied and will continue to refer friends and family to CSA and purchase future travel insurance through them.
Vincent H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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