Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
It was a good decision that we bought CSA travel insurance for it changed Celebrity's participation to assist us in finding a Dr or a hospital on the next port we dock. We were supposed to pay Eu220.00 and Eu160.00 for taxi and dr's office visit only and the accompanying expenses on that visit. When Celebrity cruise line found out we have travel insurance, they informed us that the ship will take care of any expenses from then on( informed us that same night).
It became hopeful for us but to reach or contact US was not at all easy, I have to stay at the concierge's counter all afternoon just to reach you because of inaccessibility of signal from ship at sea.
This is a travelers nightmare if we are able to reach you. The Concierge Lady Anca at Solstice was very helpful, patient and ever willing to help us.
With all that has happened during our trip, I must say it's good to have travel insurance every time you travel ESP European countries. All I can say is that for any travel insurance to get more involved in cruise ship
Excursions and provide warnings or awareness on the places the ship's or any online vacation excursion offerings because all they want is sell the traveler the excursion for a fee and no fore-warnings of what it entails to the traveler like Kotor and Pompei specifically. Also CSA was unwilling to alleviate hardship and suffering for my husband and me to travel close to each other since it was too much of a discomfort for my husband and to the person next to him in the Business class section because I was there to check on him always during that long haul flight from Barcelona to Miami. Those people don't need to be subjected to sit next to a handicapped and my husband heard unsavory comment from a lady next to him.
I sure hope this would come to your attention for insured's future planning of trips or any others future travels. Thank you for prompt action on the incident and will check out more details on travel insurance on our next travel, God willing.
All my best,
Aurelia
Cruise on Solstice Celebrity Mediterranean
It became hopeful for us but to reach or contact US was not at all easy, I have to stay at the concierge's counter all afternoon just to reach you because of inaccessibility of signal from ship at sea.
This is a travelers nightmare if we are able to reach you. The Concierge Lady Anca at Solstice was very helpful, patient and ever willing to help us.
With all that has happened during our trip, I must say it's good to have travel insurance every time you travel ESP European countries. All I can say is that for any travel insurance to get more involved in cruise ship
Excursions and provide warnings or awareness on the places the ship's or any online vacation excursion offerings because all they want is sell the traveler the excursion for a fee and no fore-warnings of what it entails to the traveler like Kotor and Pompei specifically. Also CSA was unwilling to alleviate hardship and suffering for my husband and me to travel close to each other since it was too much of a discomfort for my husband and to the person next to him in the Business class section because I was there to check on him always during that long haul flight from Barcelona to Miami. Those people don't need to be subjected to sit next to a handicapped and my husband heard unsavory comment from a lady next to him.
I sure hope this would come to your attention for insured's future planning of trips or any others future travels. Thank you for prompt action on the incident and will check out more details on travel insurance on our next travel, God willing.
All my best,
Aurelia
Cruise on Solstice Celebrity Mediterranean
Noel E. would
recommend this plan to a friend or relative.
19 of
21 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
When I returned from my trip I contacted CSA about filing a claim. On 6/26/12 they emailed me the forms to fill out. When I called to check the status of the claim, I was advised that I had to file with my primary insurance carrier first. It would have been nice to have been told that up front. By the time I got the claim denied by Medicare and my supplemental carrier AND then re-submitted everything to CSA I finally received payment on 10/6/12. I am convinced that ALL insurance companies compensate their employees based on how long they can avoid paying a claim.
James H. would
recommend this plan to a friend or relative.
16 of
16 people found this review helpful
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DebraIMT
In the policy certificate that was provided to you, the travel medical states it is secondary coverage to your primary.Oct 15,2012
The trip included a
cruise
tour
Generali Global Assistance
Standard
The purchase was easy and fast. The cost was very reasonable for the peace of mind while traveling, knowing we had travel insurance.
Kohei I. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thankfully we did not have to use this plan but were confident in knowing we would be compensated should we have a medical emergency or a trip cancellation .This was especially important to us since my 82 year old mother was traveling with us.
Deborah W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
The benefit schedule of the plan I purchased provides excellent coverage. The communication by e-mail with you was very good. I will recommend this policy to my friends when they will be traveling.
Fernando B. would
recommend this plan to a friend or relative.
6 of
9 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Premium
We have used InsureMyTrip to compare and purchase travel insurance plans for over 5 years and find the service both helpful and exceptional. Our CSA plan is top-notch and affordable. We would like to see more options for annual all-inclusive travel insurance plans. Any possibility?
David R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We did not have any reason to file a claim, as our Europe trip went off without a hitch. I will say that having the protection plan in place provided significant peace of mind considering the potential for travel problems that could have arisen in Europe at the time.
Vonda K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I bought a new expensive piece of luggage for this trip. When I arrived home, one of the wheels was broken off. The airline refused to take responsibility, stating they did not cover wheels. The manufacturer stated if I paid to have the luggage sent to a repair center out of state, and then shipped back to me, they would repair it. I filed a claim with little hope it would be paid, but received a check for the full price of my luggage less than a month later. Way to go! I will be a loyal customer.
Kenda H. would
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Very happy that we bought this plan, even though we fortunately didn't have to make a claim. Knowing we were traveling with excellent coverage in place allowed us to enjoy our trip to the maximum.
Barbara D. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Always good to know you are covered, but even better to not have to use it.
Robert B. would
recommend this plan to a friend or relative.