Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Parents are soon to be 86 & 88 so thankful I didn't have to file a claim; it's peace of mind! I
LINDA A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
The claim was settled appropriately after a few phone calls.
Jacque D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
very easy to get Travel protection and not expensive
Ronald K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
The only problem she had was her wallet was stolen while in LA. We found a way to get her home, but, is there any way you folks could have helped also??
Stephanie K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
We've always insured our vacation trips using CSA and could not be more satisfied. In 2016 our trip to South Carolina was covered when it was cancelled due to Hurricane Matthew. This year we planned a trip to Hilton Head Island S.C. and had peace of mind knowing we were covered by CSA when Hurricane Irma hit. Fortunately, we still had a great vacation and did not have to file a claim. Even so, it was great having peace of mind knowing we were covered by CSA leading up to the storm. We will never travel without insuring our trips with CSA first!
Carl M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Insurance is always something you hope you won't have to use and once the trip is done and enjoyed you wonder if you really needed to spend that money. I do this because once I had a trip planned and had to cancel. Your company was very easy to work with and the coverage was complete. I bought the insurance to hedge my bet so to speak. I didn't need to file a claim and I hope that I don't again, but I will continue buying trip insurance from you because one never knows and you were great to work with twice when we did have to file a claim.
Joan M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
My laggage was misplaced for 3 days on my return home. CSA when very slow in replying to my claim. In the end CSA washed their hands of my claim and are now refusing to pay my claim. I am very disappointed in this outcome and will never use CSA in any up coming travel.
Troy P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Kyle
Thank you for providing feedback on this plan.
The CSA Custom Luxe will provide coverage for Baggage Delay in the event your delay occurs during your trip.
"We will reimburse you, up to the amount shown in the Schedule, for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage is delayed for 12 hours or more during your Trip."
Since your baggage delay occurred on your return flight home, coverage would not apply as you are home and would not need to purchase additional clothing or personal articles.
Please feel free to contact us if you have any questions or concerns. We are available 7 days a week at 1-800-487-4722.Sep 27,2017
The trip included a
tour
Generali Global Assistance
Standard
It certainly gave us peace of mind.
Douglas S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I really needed The insurance because we have an elderly family member and I wanted to make sure that if anything happened with me covered. So I wish we could've gotten something a little less expensive but otherwise I was happy with that
David K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
Having coverage in place just gives you some peace of mind in this crazy world
john j. would
recommend this plan to a friend or relative.
You could have called CSA Travel Protection 24 Assistance. Your policy offered 24 Emergency Assistance Services which included "Emergency Cash Transfer":
"If your cash or traveler’s checks are lost or stolen, or unanticipated emergency expenses are incurred, the assistance provider will help arrange for an emergency cash transfer in currency, traveler’s checks, or other forms as deemed acceptable by the assistance provider. The assistance provider will advance up to $500 after satisfactory guarantee of reimbursement from you."
Please also note that there would be no coverage under any of our policies including your CSA Custom plan for the theft of cash or traveler's checks.