Travel Insurance Reviews for RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers rate RoamRight plans
(4.63 out of 5)
based on 457 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
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Filed claim
The trip included a
RoamRight Essential
I was very pleased with this company and their assistance when I called with questions.
Quincy V. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
RoamRight Essential
I filed a claim 2 days after my return. I attempted to prove my expense by submitting the cruise line disembarkation bill. After wait a week, I called RoamRight and they demanded a credit card statement. However, the bottom of the cruise line bill stated it was being paid by my credit card. They said that was not proof. Anyone who has ever been on a cruise knows you don't get off without a credit card covering your expenses. So I had to wait for my credit card billing info before processing.
WILLIAM D. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate the business you have done with InsureMyTrip over the past several years, and are pleased to learn that your claim was paid.

    We want our customers to be aware of our Customer Advocate Program. If you experience a delay in receiving claim status updates, confusion over necessary supporting documentation, or need help in filing an appeal for a denied claim, please contact InsureMyTrip and ask for a customer advocate. Our phone number is 800-487-4722, or, if you would prefer, our email address is customercare@insuremytrip.com. If you choose to email, please be sure to include your order number and claims number. Our customer advocates will then contact the insurance provider on your behalf to help resolve your claim.
    Mar 05,2015
RoamRight Preferred
It is nice to know I am covered if something happens during my trip.
Melissa P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
RoamRight Essential
I gave two fellow travelers a recommendation to use your company. I previously recommended it to four travelers who now also regularly use your company. Same coverage, but less than half the cost of the insurance the cruise line offers.
Janice G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
RoamRight Essential
Seemed expensive, but for our ages it was comfortable knowing we were well taken care of.
Rosilee S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. In general, comprehensive travel insurance policies will cost between 4%-10% of the total pre-paid, non-refundable trip cost. Typically, travel insurance providers use the following factors in order to calculate the premium: the cost of the trip, the ages of the travelers, and the length of the trip.
    Feb 09,2015
The trip included a
RoamRight Preferred
This was my second time using the plan mainly to cover trip interruption. I find myself feeling secure, especially when I travel to Europe and South America, where flights are chaotic and language is different.

Last year when I got stranded in Paris, I got compensated by RoamRight for the hotel stay. This year, I flew to Chile to join a cruise, and ended in Argentina, where the flight was extremely chaotic. My friends' flight was cancelled for no reason. They needed to stay for another day with no compensation from the airline. I was glad to know I was well covered. Don't leave home without it.
Alexander C. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
RoamRight Essential
Price for this insurance was much less than the insurance offered by the cruise line, and my travel agent.
Denetra S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Preferred
I had some luggage delays from LAX. When you arrive and your luggage does not, it is difficult to know whether it is lost or just delayed. You have to buy necessary items from your destination, stuff that you normally don't think about until it isn't there. RoamRight did the right thing. How hard is it to do the right thing? Thanks. I have now bought my plan for my trip in February. Come on people for $20, the peace of mind is worth $20. Now don't get me wrong, filing a claim is tedious, but it's worth it in the long run.
JEFFREY L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Preferred
Easy to use the website and purchase.
JOY S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
It was annoying to keep having to call and send confirming emails when I made my final payment. It would be nice to just pay for all of the coverage at the beginning, since I knew how much my total cost would be for airfare and lodging.
Laura G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you are displeased with the policy adjustment protocol. In the future, if you have an accurate price point of the total pre-paid and non-refundable trip cost, you can insure the entire cost up front, and pay the entire premium up front. Please be mindful that you would be reimbursed only for the trip cost that was non refundable at the time of cancellation. Here are several reasons why we advise customers to purchase insurance for the current trip cost, and add the costs of any subsequent arrangements as you make them: If an insured over estimates the trip cost or never incurs the trip cost, they will have purchased too much coverage, and will have over paid on premium. Outside of the 10-14 day review period there are no refunds. On the other hand, if the insured under insures, they risk invalidating the pre-existing conditions waiver. If you have any questions or concerns, please call us at 800-487-4722.
    Jan 10,2015
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