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To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Over the past 20 years, my wife and I have purchased approximately 16 Generali/CSA travel insurance policies through InsureMyTrip. InsureMyTrip reps have always been very responsive and great to work with. In general, we have been extremely pleased with Generali/CSA's Standard policy and service.
Due to a health issue in October 2022, I contacted Customer Service and sent an email to Generali that I wanted to purchase another policy for a trip in spring 2023 but needed clarification on coverage for a possible pre-existing condition. The C.S. rep couldn't answer it; he told me to read the policy. I did but with no clarification, I sent an email to Generali requesting an answer. Their generic response was for me to contact C. S. (again?) for the answer. This was bad service. So I purchased a policy from another insurance company that answered my question
In October 2022, I filed a claim with Generali/CSA for partial coverage payment due to our need to cancel our "insured" trip due to a health issue. In contrast to a small claim we filed with CSA about 8 years ago, (which was handled very well and promptly), there was a severe lack of service/response on this last (October 2022) claim. Generali's claims personnel did not respond to my requests for answers to my email questions. In one phone call in early December to the claims rep, (S. G.), I asked her for answers to my email questions. She informed me she hadn't read my two-month old claims report yet, but would get an answer to me in a day or two. NO ONE EVER RESPONDED.
On December 27, 2022 Generali informed me via email that they approved my claim and they would send a check to me (to receive) in 7-10 business days. HOORAY! They also asked for verification of my address. Their record was wrong so I sent two or three emails to them with the correct address (Circle vs Drive). Drive is another street. They never corrected the address.
On December 28, I received an email from Zelle (whoever they are) and was told THEY would be sending me the check (also to the incorrect address) but I needed to complete their form in four days which required me to accept "cookies" - not the kind to eat, I refused to respond to them as I wouldn't accept "cookies". The end result is that GENERALI SENT ME THE CHECK FOR THE FULL AMOUNT OF THE CLAIM which I received (even with the incorrect address) January 7, 2023. THANK YOU, GENERALI!
I think Generali is an honest company providing great coverages at a very reasonable price; however, because of their competition with other carriers, they need to improve their customer relations. When (and if) that occurs, I will then consider another purchase of their Standard policy.
Due to a health issue in October 2022, I contacted Customer Service and sent an email to Generali that I wanted to purchase another policy for a trip in spring 2023 but needed clarification on coverage for a possible pre-existing condition. The C.S. rep couldn't answer it; he told me to read the policy. I did but with no clarification, I sent an email to Generali requesting an answer. Their generic response was for me to contact C. S. (again?) for the answer. This was bad service. So I purchased a policy from another insurance company that answered my question
In October 2022, I filed a claim with Generali/CSA for partial coverage payment due to our need to cancel our "insured" trip due to a health issue. In contrast to a small claim we filed with CSA about 8 years ago, (which was handled very well and promptly), there was a severe lack of service/response on this last (October 2022) claim. Generali's claims personnel did not respond to my requests for answers to my email questions. In one phone call in early December to the claims rep, (S. G.), I asked her for answers to my email questions. She informed me she hadn't read my two-month old claims report yet, but would get an answer to me in a day or two. NO ONE EVER RESPONDED.
On December 27, 2022 Generali informed me via email that they approved my claim and they would send a check to me (to receive) in 7-10 business days. HOORAY! They also asked for verification of my address. Their record was wrong so I sent two or three emails to them with the correct address (Circle vs Drive). Drive is another street. They never corrected the address.
On December 28, I received an email from Zelle (whoever they are) and was told THEY would be sending me the check (also to the incorrect address) but I needed to complete their form in four days which required me to accept "cookies" - not the kind to eat, I refused to respond to them as I wouldn't accept "cookies". The end result is that GENERALI SENT ME THE CHECK FOR THE FULL AMOUNT OF THE CLAIM which I received (even with the incorrect address) January 7, 2023. THANK YOU, GENERALI!
I think Generali is an honest company providing great coverages at a very reasonable price; however, because of their competition with other carriers, they need to improve their customer relations. When (and if) that occurs, I will then consider another purchase of their Standard policy.
Audrey A. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Easy to find the right plan for our needs and the price was more than reasonable
Steven M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Claim was submitted on Sept. 22, 2022. It is still open ( or at least not paid in full or in part or declined). We had to cancel our trip due to an injury to my wife's ankle requiring extensive surgery. I have submitted everything they asked for (with much difficulty due to their requiring everything submitted electronically - not good at scan/file/find/ attach). Finally asked for fax #. Fax docs to them and they claim they didn't get them or lost them. Last contact was 10/26 /22. Rep (George Garcia) is very hard to understand when I did speak with him by phone. Last contact he was to speak with his boss about something or other, but I never heard back from him. HELP!!
ALAN O. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
While traveling no one could give me advice on coverage.
Raymond L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
I did not have to use the plan but it is best to have peace of mind knowing I have insurance while out of the country just in case.
Barbara B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Berkshire Hathaway Travel Protection
ExactCare
Didn’t use it. Good plan
Gary W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
My only concern was that the evacuation did not seem to be at the discretion of the policy owner, but at the discretion of others. Since we didn't have to make use of the policy (thank goodness!), I am not sure what would have actually happened.
Nancy M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
Thank you for making travel insurance easy to purchase, affordable and good quality. I will definitely continue to use your service for all my future international vacations
Salvatore S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
WorldTrips
Atlas Enterprise
First of all, no one is perfect, therefore top rating is not likely unless exceptional.
Secondly, every trip should be evaluated individually. Therefore, no one company is going to be necessarily a good referral. But this company compared very favorably to other policies for this trip.
Finally, your actuaries should be able to calculate an additional charge to "insure the insurance". Globally you know the probability of a claim being filed. Therefore, an option should be added to your policies to allow for an extra premium to return the initial premium should a claim not be filed . This would enhance the attractiveness of you policy and increase sales. Please give this serious consideration and contact me if you wish to discuss this further. Thank you.
Secondly, every trip should be evaluated individually. Therefore, no one company is going to be necessarily a good referral. But this company compared very favorably to other policies for this trip.
Finally, your actuaries should be able to calculate an additional charge to "insure the insurance". Globally you know the probability of a claim being filed. Therefore, an option should be added to your policies to allow for an extra premium to return the initial premium should a claim not be filed . This would enhance the attractiveness of you policy and increase sales. Please give this serious consideration and contact me if you wish to discuss this further. Thank you.
Arthur D. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
I'm glad that it is hard to write a review about how C&F processed my claim...because I fortunately completed my trip to Egypt without incident and had no claims! However, I did feel that the policy had the best range of features to protect me in case of emergency AND it met Egypt's policies requiring travel insurance for entry into the country. I would certainly purchase from this company again as they sent me numerous reminders so that I could change the dates if my trip would have been postponed or cancelled, a very nice touch!
Kenneth S. would
recommend this plan to a friend or relative.