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To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
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InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
cruise
Nationwide Mutual Insurance
Luxury Cruise
Grumble, grumble,
I filed a claim for an Interrupted trip in May. NW requested additional info on July 9, 2022. I sent the info the next day. On Aug 22 I called and they confirmed that they had the info but the 60 day processing clock restarts with the additional info. Called again today 9/9/22 and the claim has not been processed. They will label for "Expedited audit" which should take 2-3 more weeks. I have purchased several Luxury Cruise policies and NW customer treatment is very poor. Once they get the additional info the clock should not start over. I am booking another cruise next week. Can you recommend a company with a comparable policy that has better customer service?
Thx
UPDATE Dec 6, 2022
My original claim was denied so I filed an appeal. On October 10 they asked for further documentation. I supplied the info on October 12th. As of Dec 6th I still do not have a disposition. I called Coordinated Benefits Plan (CPB) for an update and their systems have been down for two days. How is this any way to run a business?
UDATE Dec 7, 20022
CBP computers down for a 3rd day. They took my phone number and said they would call me when systems are back up. I decided to call Nationwide Customer Relations and opened a complaint. The agent will notify the proper insurance group at Nationwide of the delays and will call me back within two days. Stay tuned.
Final update 12/8/2022
Received an email from CBP that my claim will be paid in full. It shouldn't take 9 months to resolve a simple claim such as this one. At this point it is not delays related to the Covid shut down. Maybe they should have an Operations Mgr look at their workflow. Happy Holidays...
I filed a claim for an Interrupted trip in May. NW requested additional info on July 9, 2022. I sent the info the next day. On Aug 22 I called and they confirmed that they had the info but the 60 day processing clock restarts with the additional info. Called again today 9/9/22 and the claim has not been processed. They will label for "Expedited audit" which should take 2-3 more weeks. I have purchased several Luxury Cruise policies and NW customer treatment is very poor. Once they get the additional info the clock should not start over. I am booking another cruise next week. Can you recommend a company with a comparable policy that has better customer service?
Thx
UPDATE Dec 6, 2022
My original claim was denied so I filed an appeal. On October 10 they asked for further documentation. I supplied the info on October 12th. As of Dec 6th I still do not have a disposition. I called Coordinated Benefits Plan (CPB) for an update and their systems have been down for two days. How is this any way to run a business?
UDATE Dec 7, 20022
CBP computers down for a 3rd day. They took my phone number and said they would call me when systems are back up. I decided to call Nationwide Customer Relations and opened a complaint. The agent will notify the proper insurance group at Nationwide of the delays and will call me back within two days. Stay tuned.
Final update 12/8/2022
Received an email from CBP that my claim will be paid in full. It shouldn't take 9 months to resolve a simple claim such as this one. At this point it is not delays related to the Covid shut down. Maybe they should have an Operations Mgr look at their workflow. Happy Holidays...
Francis S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Choice Cruise
we always take out travel insurance on our long trips. Fortunately we had no cause to make a claim this time.
Brion W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
excellent value for money
Paul T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The insurance cost was reasonable given that I bought it a year after I booked The initial vacation. I wish I could get coverage for other vacations other vacations such as this For a reasonable price.
Dennis W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Our trip was interrupted due to covid 19 infection. Generali processed our claim punctually and compensated us promptly.
Thank you Generali.
Thank you Generali.
Dov B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Joseph NovoGenerali Global Assistance
That's great to hear! Thanks so much for sharing your experience and choosing to #TravelSmarter.May 31,2022
The trip included a
cruise
tour
Berkshire Hathaway Travel Protection
ExactCare
Good to have especially during COVID times!
virginia s. would
recommend this plan to a friend or relative.
-
Brittany G
Berkshire Hathaway Travel Protection
Thank you for your feedback, we appreciate it!Jul 13,2022
The trip included a
cruise
IMT
Travel Accident Plan
It is hard to write a review for the plan since I did not need to place a claim, but the representatives were very helpful, nice, and accommodating when I did call with some information concerning my trip. Thank you
Victoria P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
GeoBlue
Voyager Choice
Purchasing this insurance prior to my trip gave me the confidence that I was being wise and that even if something happened I would be covered and it wouldn't become a devastating occurrence. I knew as soon as I bought the insurance that everything would be absolutely perfect and that's exactly what happened. I will buy this insurance again when I travel next year because it just brought me so much comfort to know it was there and in place if I needed it. So if you're on the fence about the need to buy it, having the confidence that the policy brings is priceless
Annemarie A. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
We are just back from a 2 week visit to London and a cruise to France, Spain, Portugal and Belgium. While my credit card provides trip cancellation and trip interruption insurance, I purchased this policy for emergency medical and emergency evacuation coverage as well as Covid coverage. The Covid coverage gave me great peace of mind. While I did not file a claim, we came very close to needing to file one. We tested negative for Covid in order to fly back to the US but by the time we returned home my husband tested positive for Covid. I am glad we had this policy even if we did not need to file a claim.
Carol L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard MedEvac Plan
The insurance was not executed, so I cannot comment on its viability. However, the original trip was postponed by the tour provider. After a quick conversation with this insurer, I was able to use this policy for a future trip that was over a year away.
Steven M. would
recommend this plan to a friend or relative.