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bags arrived late and I assume that if we had to buy clothes we were to have purchased them and then send you receipts upon our return? since I have not had to use the policy I am not sure how satisfied I would be.
You had the following coverage under baggage delay on your CSA Custom plan:
'We will reimburse you, up to the amount shown in the
Schedule (200USD per person), for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage
is delayed for 24 hours or more during your Trip. We will
reimburse you up to the amount shown in the Schedule
for expenses incurred during your Trip to locate/track your
delayed Baggage, and to retrieve your delayed Baggage
or to have your delayed Baggage delivered to you. We
will also reimburse you for the cost to launder your clothing
during the time your Baggage is delayed.'