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To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
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Nationwide Mutual Insurance
Essential
I had a frustrating situation with this plan. I had purchased a plan to cover my airfare and hotel for a vacation. The hotel stay I had purchased was in the form of a certificate I had bought in a charity auction. I was going to the Bahamas with my best friends, but I wound up getting ill and being unable to make the trip. The airlines refunded me my money no problem, as it was due to illness. No need to file a claim for airfare. And to not have to bother the travel insurance company with a large claim for the hotel stay certificate, I gave it to my friends to use and they paid me back for it. The only caveat was that they needed the hard copy of the certificate to be able to check in, which means I needed to FedEx it overnight to the Bahamas at a cost of $52. So I did not need to file a claim for the airfare or hotel portion of my trip.
HOWEVER - I did ask if I could file a claim for the $52 that it cost me to FedEx the certificate for use. The insurance company, though, refused to cover this cost when I called and asked about filing a claim, which is perplexing, and quite honestly, horrible customer service.
By my contacting the airline directly, as well as making sure the hotel certificate went used by my friends, I SAVED the insurance company money on having to reimburse me for a nearly $1,000 claim due to not being able to take my trip. Rather than saying "Hey, we should approve this measly $52 claim for our customer - who incurred this cost as a result of illness that prevented him from traveling," they're looking past the fact that I did not submit a claim for the larger stuff.
The company is being penny-wise and dollar foolish, and, like most insurance companies - looks for every tiny loophole in policy not to pay their customers what they deserve. I would not recommend them to anyone.
When choosing an insurance company, you want one that has empathy for its customers - some "beside manner," that assumes positive intent and doesn't make them jump through hoops when issues arise. The company's telling me that submitting a $52 claim would be denied as the tangential cost of FedExing the certificate is not covered really gets my goat.
HOWEVER - I did ask if I could file a claim for the $52 that it cost me to FedEx the certificate for use. The insurance company, though, refused to cover this cost when I called and asked about filing a claim, which is perplexing, and quite honestly, horrible customer service.
By my contacting the airline directly, as well as making sure the hotel certificate went used by my friends, I SAVED the insurance company money on having to reimburse me for a nearly $1,000 claim due to not being able to take my trip. Rather than saying "Hey, we should approve this measly $52 claim for our customer - who incurred this cost as a result of illness that prevented him from traveling," they're looking past the fact that I did not submit a claim for the larger stuff.
The company is being penny-wise and dollar foolish, and, like most insurance companies - looks for every tiny loophole in policy not to pay their customers what they deserve. I would not recommend them to anyone.
When choosing an insurance company, you want one that has empathy for its customers - some "beside manner," that assumes positive intent and doesn't make them jump through hoops when issues arise. The company's telling me that submitting a $52 claim would be denied as the tangential cost of FedExing the certificate is not covered really gets my goat.
James V. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Zac
Thank you for your feedback on the policy. We appreciate you using InsureMyTrip for your travel insurance needs. We are sorry to learn that you were unable to travel and are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.Nov 03,2016
The trip included a
cruise
TravelSafe
Classic
I didn't need it but it sure provided peace of mind since our cruise was right after Hurricane Matthew.
Barbara M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic Plus
Our grandson contracted the norovirus while on our cruise. He went to the emergency room in Miami upon disembarking. His regular health insurance plan has a $150 deductible for ER visits. TravelSafe reimbursed the cost of the ER deductible. I found it odd that TravelSafe required us to submit a copy of our credit card statement as proof that we paid for the policy. I would have expected them to already know if the premium was paid. But they reimbursed the $150 without any problems. We would use them again.
Michael P. would
recommend this plan to a friend or relative.
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Carol
Thank you for your comment. We are pleased to hear that you received your reimbursement. As for the company's request for a copy of your credit card statement, proof of payment is required by all carriers including TravelSafe if you wish to receive reimbursement.Sep 29,2016
The trip included a
cruise
Seven Corners
Liaison Travel Basic
It was a good cost-effective plan that provided peace of mind
Susan B. would
recommend this plan to a friend or relative.
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Kathy Haught
Seven Corners
Thank you for taking the time to rate Seven Corners. We really appreciate it! Please let us know if we can be of any further assistance and we'll be happy to help you.
Thank youSep 05,2016
The trip included a
cruise
International Medical Group
Patriot International Lite
I felt quite comfortable, relieved and confident that had I had had a medical problems I would have been protected with coverage for medical assistance.
Rosita F. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard MedEvac Plan
Glad I did not have to use this insurance but having peace of mind made the trip even more enjoyable.
James M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
I insure all my trips but I have not had to file a claim yet.
Robert C. would
recommend this plan to a friend or relative.
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector
Did not need to use insurance for trip, but happy we had coverage.
Anthony S. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
Although I didn't use the coverage purchased, I felt comfortable knowing I had it if I needed to use it.
Deborah H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
GoReady Insurance
Choice Family Plan
I will use next time also.
Laura R. would
recommend this plan to a friend or relative.