Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
AIG Travel
Travel Guard® Preferred
This gave me great peace of mind.!I had a gap in my regular health coverage that coincided with my trip. Being able to purchase travel insurance meant I didn’t have to worry. Thankfully there was no need to use it, but I was glad for the peace of mind it gave!
Janelle J. would
recommend this plan to a friend or relative.
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Antonia PozarskiAIG Travel
Thank you for the positive review! I am glad you did not experience any disruptions during your trip, and that your coverage provided peace of mind during your travels. We are always here 24/7 to assist you! Take care, and stay safe.Apr 21,2021
C&F Travel Insured International
Worldwide Trip Protector Plus
Oh where to begin with this review. I purchased this policy w C&F Travel Insured because it had the cancel for any reason option-the main reason for paying a hefty premium but a necessity I required. Long and short of it, I did use the cancel for any reason for canceling my covered trip. Long delay for any resolution after submitting all required receipts and forms and evidence. 3 calls back and forth with C&F customer service and no response back and 6 months passed since initial claim!! Yes you read that correct-SIX months. I had to contact my state’s Department of Banking and Insurance and I filed a claim against C&F. Low and behold 7 days thereafter...my claim was paid! Why did it have to escalate to this C&F?? Why the terrible customer service? Why the extended delays? Why the NO communication C&F? Even though my claim was eventually paid, I will be sure to NEVER again use C&F due to these circumstances. Thank you to my state’s Department of Banking and Insurance for advocating for a resident and helping a paying customer obtain his rightful compensation!
Matthew F. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
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Sally
IMT
Thank you for your Review. We received the following response from C&F Travel Insured.
"Thank you for your feedback. We apologize for the frustrations you’ve had during your experience with our company. Our relationship with our customers is very important to us. We appreciate your patience."Sep 08,2021
Travelex
Travel Basic
Excellent service and plan. I purchased this policy for a two week long trip. Unfortunately, during the trip, a non-traveling family member passed away and I had to cut the trip short. When I filed a claim, I provided supporting documentation (including death certificate) and was reimbursed for the full amount of the trip that I missed due to returning home early for the funeral services. Very satisfied.
Thomas Z. would
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
Berkshire Hathaway Travel Protection
ExactCare
I had to cut our trip short due to work reasons. They refunded my money quickly after I sent in the documents they asked for.
TRACY C. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Brittany G
Berkshire Hathaway Travel Protection
Thank you for your review, we're glad you've had a positive experience.Mar 31,2021
International Medical Group
iTravelInsured SE
This company is inflexible and ridiculous with the documentation they require. I supplied to them the documentation from the real estate company showing that we had cancelled our rental with them. The receipt showed what we initially paid along with the fee and the last 4 digits of our credit card number. This was not acceptable. The insurance company said they must have the bill from the credit card company itself. I supplied this. The insurance company then wanted a copy of the cancellation policy which I had already sent. I sent it again along with a copy from the credit card company showing the 90% refund I had received. This time the credit card company receipt was not enough. This time they wanted the receipt from the real estate company. I supplied this. All of this took two months of back and forth emails and phone calls. More than once I called and left a message for the agent assigned to our claim. Not one time did she return the call. A partial reimbursement check finally arrived. It was written out with my last name misspelled. This took 2 calls and 2 emails and another 2 months to sort out. I began the claim in May and finally deposited a check in mid October for a straight forward under $400 request.
I had within the last year made a claim with a different travel insurer (AIG) after years of hassle free travel. At the time I found the process arduous; however, I can now compare two companies and their different approaches. The AIG claim agent gave me his direct line. He always called me back and promptly. There were some extenuating circumstances that made it impossible to supply the normal types of medical documentation and police reports due to being in third world countries. The documentation I was able to supply was accepted. The claim agent was willing to work with me and together we found a way to provide both what the insurance company needed and what was available to me.
The difference in service between these two companies was dramatic. I can not speak for other companies but I will never use iTravelinsured again.
I had within the last year made a claim with a different travel insurer (AIG) after years of hassle free travel. At the time I found the process arduous; however, I can now compare two companies and their different approaches. The AIG claim agent gave me his direct line. He always called me back and promptly. There were some extenuating circumstances that made it impossible to supply the normal types of medical documentation and police reports due to being in third world countries. The documentation I was able to supply was accepted. The claim agent was willing to work with me and together we found a way to provide both what the insurance company needed and what was available to me.
The difference in service between these two companies was dramatic. I can not speak for other companies but I will never use iTravelinsured again.
Margaret C. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
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Megan
Thank you for your feed back.
Please see the response from IMG iTravelInsured regarding your review:
"Margaret, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation"Nov 05,2020
Berkshire Hathaway Travel Protection
ExactCare Value
Claims take 8 to 10 weeks for the initial review and then they will get back to you if they need more information. I shudder to think if their was a real emergency and you needed them ASAP. Actual reimbursement time was less than 4 weeks so review updated.
Jo Ellen G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector Plus
Did I purchase good coverage for a reasonable cost? Yes. Would I ever purchase it from this company again? NO. Insurance is useless if it takes months to even receive a response to your claim (if ever). I purchased trip insurance from this company on 3/13/20 for a trip scheduled for July 2020. My policy included the "Cancel for Any Reason" benefit. I had to cancel due to the COVID-19 pandemic and travel restrictions. After canceling my airfare, I submitted the required claim documents on 4/10/20 and again on 4/29/20 when my status on the website didn't change. I also emailed the Claims department with a question regarding claims submission and, to date, have never received a response. I followed up with phone calls on 5/20/20 (I was told my docs had been uploaded finally), 6/26/20 (I was told a "case" would be started and that the agent my claim is assigned to would reach out via email with a status update the following week—no response), on 7/9/20 (I was told my claim would be "escalated to Management."), on 7/20/20 (I was told that my claim would be "escalated to Management for a callback today." I requested to speak to a manager since I was getting nowhere and was told, "No one is available." and all she could do was mark the claim for a manager callback—no response ever). It also did not matter what time of day or what day of the week it was, each time I waited on hold to speak to a representative for no less than 45 minutes. Initially, I could accept that a significantly higher number of claims were being processed due to the pandemic, but it is unacceptable that I could not even get a status update when my claim was allegedly assigned to an agent months ago. Just stop lying to people. I ended up filing a complaint with BBB as well as the Connecticut Attorney General’s office. I also started spamming them through Facebook Messenger. A few days after that, I got an email that I would be receiving information regarding direct deposit for my reimbursement. Ultimately, I did receive my money per my policy. However, the complete ineptitude of this company to even communicate with their customers, with a significant amount of money on the line, nearly overshadows that entirely.
Emily N. would not
recommend this plan to a friend or relative.
8 of
8 people found this review helpful
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Zac
Thank you for your feedback. We are pleased to learn that your claim was paid.
The travel insurance industry has been experiencing an increased volume of inquires and claims due to the COVID-19 pandemic and have been trying their best to address all requests in the order in which they are received.
All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money by contacting the travel insurance provider directly to smooth out any kinks in the claims process.Aug 20,2020
Generali Global Assistance
Standard
Filed claim 3/10 that is 30 days ago - no word - “unusual volume due to current pandemic situation” - do your job - I have been in the system long enough to get some answers
Douglas B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Megan
Thank you for your feedback.
We are pleased to hear from your provider that your claim has been resolved. Unfortunately, all companies have been uncharacteristically behind due to the pandemic.
For future reference all travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money by contacting the travel insurance provider directly to smooth out any kinks in the claims process. The InsureMyTrip Anytime Advocates® will help any customer with:
Claims assistance
Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
Dispute resolution
Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.Sep 11,2020 -
Megan
Please see the response from Generali:
"We are sorry the plan did not meet your expectation. We design our plans with today's travelers in mind, keeping the cost within reason and providing coverage for the main reasons you may have to cancel. Unfortunately, like other insurance plans you have, travel insurance cannot cover everything. In the event that you have additional information that was not previously submitted, showing that your loss was due to one of the Covered Events in the policy, you may submit this information via our eclaims portal (https://travelinsurance-us.eclaims.csaclaims.com) for further evaluation of your claim. "Sep 14,2020
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Took nine months to get the claim settled with constant requests for additional medical documentation. I had a total knee replacement. Heard nothing from C&F from January thru May.
The real result came after an Insure My Trip customer advocate assisted me in getting C & F to respond to my claim. Within 3 weeks I had my claim settled. Thank you IMT for the great service.
The real result came after an Insure My Trip customer advocate assisted me in getting C & F to respond to my claim. Within 3 weeks I had my claim settled. Thank you IMT for the great service.
William C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Megan
Thank you for your feedback
We are pleased to hear that your claim has been resolved and look forward to assisting you in the future!Sep 11,2020
International Medical Group
iTravelInsured LX
Had to cancel my trip for a surgical procedure. Contacting them was pretty painless and all of the follows were prompt. Instructions were pretty straight forward. Did have to submit additional than what I originally submitted but it made sense and was pretty easy to get. Took a bit longer to process because of Covid but overall excellent experience and I will absolutely purchase another policy from them.
Diane M. would
recommend this plan to a friend or relative.
10 of
12 people found this review helpful